AI Engagement Manager
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Job Description
AI Engagement Manager engaging with strategic customers to ensure successful adoption of Builder.io platform. Collaborating with internal teams to drive measurable outcomes and customer success.
Responsibilities:
- Own post-sale outcomes for a set of strategic enterprise accounts, with a focus on adoption, retention, and expansion.
- Work hands-on with teams at some of the world’s largest enterprises to understand their workflows, development practices, and organizational constraints, and help adapt Builder to fit how they actually work.
- Partner closely with Customer Engineers during technical onboarding and early implementation, then carry ownership forward as customers move into sustained usage and scale.
- Guide customers through change management as they adopt AI-assisted and AI-powered workflows, helping build habits that stick rather than one-time successes.
- Translate customer goals and constraints into clear success criteria, helping define what “good” looks like as automation and AI play a larger role in production workflows.
- Connect product usage and customer behavior to real business outcomes, using those insights to drive retention, expansion, and deeper adoption across teams.
- Serve as a trusted advisor to both technical and non-technical stakeholders, including engineers, product managers, designers, and executives.
- Act as a strong voice of the customer internally, partnering with Product and Engineering to surface patterns, gaps, and opportunities to serve our customers.
Requirements:
- 5+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, Product Management, consulting, or a similar customer-facing role in a technical SaaS environment.
- Practical experience and fluency with AI concepts including agents, models, and AI-assisted workflows, with the ability to discuss strengths, limitations, and real-world implications with customers.
- A strong technical foundation and comfort working close to modern web development workflows, APIs, and developer tools. You should be credible with engineers and able to reason about systems and tradeoffs.
- Experience driving adoption of complex products where change management, workflow redesign, or new operating models were required.
- Comfort operating in ambiguity and helping customers move forward and see the possibilities in an evolving environment.
- Strong communication skills and executive presence, with the ability to align stakeholders across engineering, product, and business teams.
Benefits:
- Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
- Mental health days. We encourage you to take at least one per quarter to recharge
- Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
- $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment
- $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
- Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space
- Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
- Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
- 401k (for US based team members). Contribute to your financial future through our Guideline plan
- Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!)
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