Analista de Customer Success
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Job Description
Junior Customer Success Analyst at Dadosfera focusing on client onboarding and value creation. Collaborating across teams to enhance customer satisfaction and engagement metrics.
Responsibilities:
- Atuar no onboarding e acompanhamento da jornada do cliente.
- Entender as necessidades dos clientes e garantir que estejam extraindo o máximo valor das soluções da Dadosfera.
- Fornecer suporte técnico e resolver problemas de forma eficiente.
- Conduzir treinamentos e orientações sobre o uso das soluções.
- Monitorar indicadores de satisfação e engajamento dos clientes.
- Coletar feedbacks e sugerir melhorias junto às áreas de Produto, Tecnologia e Vendas.
- Apoiar na retenção e expansão da base de clientes.
- Organizar e atualizar informações em sistemas de CRM.
Requirements:
- Ensino superior completo.
- Inglês intermediário.
- Experiência prévia em atendimento ao cliente, suporte técnico ou áreas relacionadas.
- Conhecimento básico de tecnologia e familiaridade com sistemas de CRM.
- Excelente comunicação verbal e escrita.
- Capacidade de resolução de problemas de forma eficiente.
- Organização e boa gestão do tempo.
- Capacidade de trabalhar em equipe e colaborar com diferentes áreas.
Benefits:
- Celebramos a diversidade em todas as suas formas
- Ambiente inclusivo
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