Loyalty Analyst II
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Job Description
Analista Fidelidade II responsible for managing benefits for the Beautybox program at Grupo Boticário. Ensuring documentation, performance monitoring, and collaboration with strategic partners.
Responsibilities:
- Map, design and implement processes for new benefits within the Beautybox program;
- Ensure necessary documentation of business rules for partner teams;
- Monitor the performance of the loyalty program benefits;
- Assess and implement improvement opportunities to enhance the identified metrics;
- Maintain and support reports to analyze metrics and ongoing action plans;
- Ensure posting of notes/invoices in SAP and monitor consumption trends of PEPs;
- Work collaboratively with strategic partners such as Tech, FP&A, RGM, GCAM and peer teams to execute workstreams.
Requirements:
- Education: Bachelor's degree (completed);
- Proficiency with Google Workspace tools, with a strong focus on Google Sheets (spreadsheets and formulas);
- Comfort with numbers and the ability to interpret performance indicators (conversion, volume, revenue);
- Strong organizational skills to manage complex workflows and processes with agility;
- Ability to manage deadlines and develop reverse timelines (backward scheduling) with multiple partner areas;
- Preferred: Familiarity with SAP;
- Preferred: Knowledge of SQL.
Benefits:
- Health and dental insurance
- Medication assistance
- Health allowance for family members
- Free psychotherapy sessions
- Telemedicine and second medical opinion
- Free flu vaccination
- Wellness programs
- Meal voucher or local restaurant allowance (depending on work model)
- Food allowance
- Christmas food allowance
- Gym and fitness studio membership plan
- Home office allowance (hybrid and remote work models)
- Pet health insurance
- Birthday day off
- Up to 40% discount on our products
- Employee perks and partnerships (partner discounts, multi-brand store, TotalPass gyms, courses and more!)
- Travel and accommodation program
- Childcare assistance
- Child nutrition benefit
- Babysitter/nanny assistance
- School supplies allowance
- Legal, psychological and social counseling
- Support for non-traditional parents
- Extended parental leave (180 days for mothers and 120 days for fathers)
- Transportation voucher and parking (hybrid and on-site models)
- Life insurance
- Support in the event of a parent's death
- Private pension plan
- Payroll-deductible loans
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