Analista de Suporte em Licitações
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Job Description
Customer Support Analyst at Effecti providing remote support for public bidding processes. Focused on technology use and excellent customer service in a remote work setup.
Responsibilities:
- Prestar atendimento e suporte ao cliente via e-mail, chat, whatsapp, telefone e de forma remota, de forma ágil, prática e eficiente para que os usuários sintam segurança e suas dúvidas sejam esclarecidas satisfatoriamente;
- Manter um bom nível de relacionamento com cliente e conhecimento de todas as aplicações do sistema Minha Effecti, além das políticas e procedimentos da empresa;
- Analisar os processos e rotinas executadas no setor com o objetivo de propor e implementar melhores práticas de utilização da ferramenta Minha Effecti;
- Organizar e manter atualizados os dados de atendimento visando garantir que as demandas dos clientes foram respondidas assim como realizar o acompanhamento;
- Manter-se atualizado sobre as legislações e normas da área de licitações, assim como acompanhar as atualizações do setor.
Requirements:
- Conhecimento em licitações
- Facilidade de trabalhar com tecnologia,
- Experiência em atendimento ao cliente
- Relacionamento interpessoal, empatia e boa comunicação verbal e escrita.
- Conhecimento na plataforma Minha Effecti será um diferencial
- Ter conhecimento de utilização das plataformas como: whatsapp, movidesk, 55pbx, anydesk, loom, notepad++, slack, google workspace
Benefits:
- Vale Alimentação: R$ 770,00 no cartão Flash;
- Auxílio Home Office: R$ 230,00 no cartão Flash;
- Plano de Saúde: Empresa paga 100% da mensalidade;
- Plano Odontológico: Empresa paga 100%; mensalidade;
- Plano de Saúde Emocional ;
- Descontos em Farmácias;
- Seguro de Vida;
- Parceria OpenEnglish;
- Coworking na Rede Woba (Brasil, Argentina, México, Portugal);
- Day Off no Aniversário;
- Cadeira Gamer;
- Plano de Carreira;
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