Analista Operacional – LATAM
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Job Description
Operations Analyst at the largest genomic company in Latin America. Supporting logistics for biological samples across multiple countries in LATAM with focus on continuous improvement.
Responsibilities:
- Apoyar en los procesos de logística de muestras biológicas desde y hacia diferentes países de América Latina.
- Realizar la trazabilidad, validación, verificación de las muestras biológicas para envío a procesamiento.
- Crear flujogramas de operación que consoliden el proceso de cada uno de los países o proyectos.
- Gestionar agendamientos de toma de muestra involucrando a los diferentes actores en el proceso.
- Acompañar, orientar y apoyar al paciente y médico tratante para poder resolver dudas técnicas y operacionales ante las diferentes demandas.
- Realizar el análisis de los proyectos basados en métricas de interés y KPIs
- Conocer los diferentes sistemas y protocolos de la empresa para dar soporte a los públicos en contacto.
- Seguir los protocolos específicos diseñados para la operación de los proyectos en los que esté involucrado.
- Realizar facturación de clientes de acuerdo a la demanda mensual de las pruebas, interactuando con los equipos de la empresa que intervienen en este proceso.
- Crear presentaciones y realizar entrenamientos operacionales a los diferentes públicos que intervienen en la operacionalización de los proyectos.
- Proponer y participar con soluciones que permitan la mejora continua de las herramientas usadas por el equipo Latam para la operacionalización de las pruebas.
- Preparar kits de toma de muestra, embalar y gestionar envíos nacionales así como controlar el stock de kits en los diferentes puntos de toma a nivel nacional e internacional.
- Apoyar al equipo en demandas puntuales que agreguen valor a la operación.
Requirements:
- Profesional en Enfermería, Bacteriología, Microbiología o áreas afines;
- Experiencia +2 años con manipulación de muestras biológicas;
- Conocimientos en Biología Molecular;
- Manejo avanzado de herramientas de Office. Experiencia con tablas dinámicas es un obligatorio;
- Experiencia con manejo de alto volumen de datos.
- Plus: Inglés avanzado.
Benefits:
- Contrato: Remoto.
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