Analyst I, Network Remediation
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Job Description
Network Remediation Analyst responsible for troubleshooting network issues in cybersecurity solutions. Collaborating with clients and providing technical support with a commitment to excellence.
Responsibilities:
- Provide best in class customer service to Logically’s customer base
- Adhere to company values while following best practices and operational procedures
- Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately
- Install, configure, and maintain network services, equipment, and devices
- Provide RMA assistance to customers with hardware failures
- Make proper firewall configuration changes, including NAT policy setups, rule additions, VPN setup client-based, and site-to-site, content filter configuration and security service management regularly
- Mitigate the risk of any outages by handling in a prompt and efficient manner
- Monitor service requests and call queue to ensure service levels and KPI’s are met
- Perform periodic system audits
- Upgrade, install, and troubleshoot networks, networking hardware devices and software
- Implement troubleshooting analysis of firewalls, workstations, and associated systems
- Perform basic systems testing and operational tasks including configuration, outage remediation, and firewall performance analysis
- Makes modifications to network resources to optimize utilization and efficiency
- Provides technical assistance, training, and ongoing support to ensure the customer is satisfied
- Document all actions under standard company policies and procedures
- Ensure compliance with departmental and customer satisfaction standards
Requirements:
- Associate's Degree or commensurate professional experience
- Preferred certification in Network+ and/or Security+
- 1-3 years of experience in a professional business environment, preferably in the information technology space
- Willingness to work alternate shifts as required to support the 24/7 operation
- Ability to grasp new and technical concepts quickly, and stay current with technology
- Basic understanding of firewall policies, security standards, and managing rulesets
- Experience with and ability to provide professional customer service
- Ability to work in a team environment and demonstrate superior leadership, presentation, and planning ability, as well as verbal and written communication skills
- Business acumen; translating business requirements into related solutions
- Flexible and able to remain calm in times of stress while managing multiple priorities at one time
- Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations
- Sound problem-solving technique with ability and persistence to generate options and select the best solution
- Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders
- Ability to communicate effectively with customers and various levels of management both verbally and in written form
- Ability to manage multiple projects in a fast-paced environment
- Team player mentality and willingness to share knowledge with others.
Benefits:
- Be a part of a culture that is committed to “absolutely doing the right thing,” valuing the well-being of our colleagues and clients.
- Join a team of ambitious and talented individuals, working with cutting-edge technology to drive innovation with purpose.
- Enjoy a fun and engaging work environment, where we prioritize ensuring a good work-life balance.
- We offer competitive wages and benefits, attracting and retaining the best staff for our clients.
- Take advantage of opportunities for personal and professional development, empowering you to advance your career.
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