Application Support Analyst, AWS – Mid
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Job Description
Application Support Analyst monitoring applications and resolving incidents for a global AI company. Collaborating with development teams and maintaining documentation for improved reliability.
Responsibilities:
- Perform intermediate-level technical analysis (L2), handling the resolution of more complex incidents;
- Execute troubleshooting, diagnosis and resolution of incidents in production environments;
- Monitor applications, services and infrastructure to ensure availability and performance;
- Analyze logs, metrics and alerts to identify failures and degradations;
- Respond to critical incidents and recurring problems, conducting root cause analyses (RCA);
- Support deployment and release processes and perform post-deployment validations;
- Collaborate with development, QA and Cloud teams to address incidents and implement improvements;
- Create and maintain up-to-date technical documentation and a knowledge base;
- Propose continuous improvements focused on system stability, performance and reliability;
- Perform queries on relational and non-relational databases.
Requirements:
- Incident analysis, troubleshooting and resolution;
- Monitoring of applications, services and infrastructure;
- Analysis of logs, metrics and alerts;
- Handling critical incidents and recurring problems (RCA);
- Support for deployments, releases and post-deployment validations;
- Collaboration with development, QA and Cloud teams;
- Creation and updating of technical documentation and knowledge base;
- Proposing improvements to stability, performance and reliability;
- Performing queries on relational and non-relational databases.
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