Application Support Analyst – EDI, FTP, Customs/ABI
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Job Description
Application Support Analyst providing support for EDI, FTP, and customs processes for Southern Border operations. Seeking a bilingual professional for customer coordination in Mexico.
Responsibilities:
- Provide support for EDI transactions, FTP file transfers, ABI/customs uploads and general application support for Southern Border customer-related processes.
- Support Southern Border Operations with troubleshooting issues related to customs clearance.
- Coordinate with customers for FTP password changes and configuration requirements.
- Support client testing, validate application errors, perform retriggers/reprocessing, and work with business, technical, client, and vendor teams to ensure smooth shipment and customs data processing.
Requirements:
- Strong experience in Application Support, EDI Support, or Integration Support.
- Hands-on experience with EDI transactions, file-based data exchanges, FTP/SFTP/FTP2 processes, and Application troubleshooting.
- Experience coordinating with FTP/infrastructure teams for password changes, access issues, connectivity problems, and file transfer requirements.
- Experience with testing, structured file validation, data mapping, and file troubleshooting.
- Knowledge of ABI/customs processes, including uploads, downloads, and customs-related data flows.
- Familiarity with ticketing/change tools such as SMC, ADO, ServiceNow, ELF, Jira, or similar.
- Strong analytical, problem-solving, communication, stakeholder coordination, and documentation skills.
- Fluent in Spanish and English to interact with teams and Vendors.
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development
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