Asesor de Customer Service
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Job Description
Customer Service Advisor at InDigital XP, providing customer support and solutions across multiple interaction channels. Engaging with clients effectively and ensuring satisfaction in operations.
Responsibilities:
- Responder las interacciones de los clientes en los diferentes canales de atención brindando respuestas y soluciones concretas y efectivas.
- Registrar y dar seguimiento a las incidencias y reclamos de los clientes en las plataformas de atención correspondientes.
- Informar oportunamente al supervisor y equipo de las incidencias y eventos que afecten los procesos de las diferentes marcas y que no permitan atender satisfactoriamente al cliente.
- Informar proactivamente al supervisor y equipo de las oportunidades de mejora que pueda encontrar en base a las interacciones que tenga con los clientes.
Requirements:
- Profesionales de las carreras de Administración, Marketing, Servicios, Negocios, ing. Industrial, entre otras similares.
- Experiencia mínima de 1 año en atención al cliente.
- Manejo de herramientas de Excel y Word a nivel Intermedio.
- Deseable conocimiento de inglés a nivel básico.
- Excelente capacidad de redacción y comprensión lectora.
- Disponibilidad para trabajar de Lunes a Domingo con 2 días de descanso, horarios rotativos.
- El horario FULL time se gestionará en el rango de atención a partir de las 7.30am hasta las 10pm.
Benefits:
- Modalidad 100% remota
- Posibilidad de crecimiento profesional en la empresa y en las otras empresas del grupo.
- Descuentos y promociones al pertenecer al Grupo Intercorp.
- Oportunidad de aprendizaje y capacitación constante.
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