Asset Protection Investigator
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Job Description
Asset Protection Investigator investigating fraud, theft, and policy violations for Williams-Sonoma, Inc., a specialty kitchen and home retailer. Analyzing retail and online activity, preparing cases, and supporting risk management.
Responsibilities:
- Analyze and investigate associate and customer activity across retail stores and online channels
- Identify fraud, policy violations, theft, and Asset Protection concerns using exception-based reporting, AI-assisted analysis, and department reporting
- Conduct thorough investigations across all brands and channels into suspected internal and external fraud, theft, and policy violations
- Prepare and deliver accurate, well-documented investigations and case summaries
- Compile documentation and prepare investigative findings for Asset Protection, Legal, HR, law enforcement partners, and financial institutions when appropriate
- Maintain department files, records, investigative documentation, and case management records
- Complete case reporting, case auditing, PCI compliance hotlines, and CCPA review
- Support trend analysis, statistical reporting, and senior leadership updates
- Provide investigative support to Asset Protection Managers, Directors, the Vice President, Legal, HR, and Risk Management
- Build and maintain relationships with internal partners, law enforcement, financial institutions, associates, and customers
- Review systems and documentation to identify gaps and ensure compliance with company policies, procedures, and Asset Protection standards
- Recommend process improvements
- Develop ad hoc queries, AI prompts, reports, and case summaries using data management and reporting tools
- Complete special projects and additional responsibilities
Requirements:
- Minimum of 5-10 years of experience in Asset Protection, retail, or care center environment
- Strong intermediate database and spreadsheet management skills
- Proficiency with Microsoft Excel, Power BI, and MicroStrategy
- Knowledge of social networking platforms and basic online investigative tools preferred but not required
- Experience in AI-assisted analysis and reporting is a plus
- Experience with exception-based reporting systems, such as Appriss Secure 5, is a plus
- Wicklander integrity interview certification preferred but not required
- Ability to sit for prolonged periods of time
- Ability to type on a keyboard and operate a PC
- Ability to communicate by telephone, Zoom and Teams
- Ability to work remotely
- Must not require current or future immigration sponsorship, including H-1B or other employment-based immigration
- Role is not eligible for relocation assistance
Benefits:
- Competitive salaries and comprehensive health benefits
- Generous discount across all Williams-Sonoma, Inc. brands
- 401(k) plan and other investment opportunities
- Paid vacation, holidays, and other time-off programs
- Medical, dental, and vision insurance
- Health and dependent care tax-free spending accounts
- Medical, family, and bereavement leave
- Domestic partner benefits
- Short- and long-term disability programs
- Life and travel insurance
- Employee assistance program
- Tax-free commuter benefits
- Wellness program supporting physical, financial, and emotional health
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-functional career opportunities
- Location-specific sample sales
- Business casual work environment
- San Francisco-based bike share program
- Time off to volunteer
- Matching donations to qualifying nonprofit organizations
- Company-sponsored community involvement opportunities
- Discounts on local businesses
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