Investigator Support Coordinator – German/French/Italian Speaker
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Job Description
Remote Investigator Support Assistant notifying investigator sites of lab results and supporting inquiries. Requires fluency in English and Italian, German, or French.
Responsibilities:
- Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)
- Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
- Updating the database with appropriate information and informing personnel of additional testing needs
- Supporting sites and sponsor with project related questions via phone and email
- Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)
- Assisting and supporting in the implementation of global processes and procedures
- Tracking and reporting metrics as determined by management in the agreed timelines
- Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete
- Acting as a liaison for both internal and external clients
- Communicating investigator site needs when new policies or procedures are discussed
- Instilling a culture where patient safety is top priority
- Promptly address patient safety issues and escalates as needed for resolution
- Ensuring the investigator’s needs are explored prior to implementation of new processes and procedures
Requirements:
- High school degree
- 6 months or more of experience in customer service
- Fluency in English + fluency in Italian, and/or German, and/or French
- Self-motivated with strong verbal communication skills
- Attention to detail and good organizational skills
- Team player with an ability to work independently
- Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
- Ability to work from 10AM to 7PM CET or other hours if required
Benefits:
- Equal Opportunity Employer
- Inclusion and belonging in the workforce
- Accommodation for individuals with disabilities
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