Investigator Payments Lead – Senior Associate
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Job Description
Investigator Payments Lead managing clinical site payments, budgets, contracts, and vendor oversight for Parexel, a global clinical research organization. Supporting timely, accurate payments across clinical trials from study startup through closeout.
Responsibilities:
- Manage the full lifecycle of clinical site payment administration, including protocol schedules of activities, per subject costs, payment triggers, database build activities, startup payments, EDC-driven visit payments, and invoiceable items
- Lead planning of payment activities to ensure systems are configured appropriately and startup milestone payments are delivered on time
- Assess EDC design and data collection processes for accurate mapping to budget structures and timely payment triggering
- Troubleshoot payment failures and drive resolution activities to minimize delays in site payments
- Review and guide configuration of site contracts and budgets within payment systems
- Oversee vendors’ adherence to investigator payment processes and standards, including payment approvals, invoice management, and query resolution
- Triage complex technology and process issues involving site relationships, budgets, contracts, regulatory requirements, languages, taxes, currencies, and related interdependencies
- Review study payment performance, identify root causes, and implement corrective actions
- Ensure purchase orders are active and adequate funding is available for timely payment transfers
- Support study-specific investigator payment audits when required
- Resolve site- and study-level payment escalations
- Ensure contracts, work orders, and funding support execution of site payments
- Collaborate with internal stakeholders and external partners across clinical operations, business technology, legal, finance, tax, and other functions
Requirements:
- Bachelor’s degree or equivalent relevant professional experience
- 2+ years of experience in clinical contracts and budget administration, accounting, finance, clinical project management, clinical operations, or a related field
- Knowledge of clinical operations, clinical protocols, and site budgets
- Understanding of clinical site and vendor budgets and payment terms
- Experience in clinical research, clinical operations, finance, accounting, contracts administration, or another regulated environment
- Strong project coordination, problem-solving, stakeholder management, interpersonal, organizational, and administrative skills
- Ability to collaborate across functional teams, cultures, and locations while managing competing priorities
- Comfort working with payment systems, EDC data, contracts, budgets, and process-driven workflows
- Demonstrated ability to work effectively with clinical operations, business technology, legal, finance, tax, and other functional teams
- Ability to complete assignments, tasks, and projects with minimal supervision and make informed recommendations
- Ability to work independently in a collaborative, team-oriented environment
- Preferred: experience with EDC data and systems
- Preferred: experience with industry payment processing software and business requirements
- Preferred: experience with a CRO or sponsor
- Preferred: knowledge of local tax and payment regulations
- Preferred: experience supporting cross-border financial transactions
Benefits:
- Comprehensive benefits package including medical care plan and risk insurances
- Additional benefit offerings in accordance with the terms of applicable plans
- Flexible working
- Growth opportunities
- Space to do your best work
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