Investigator Payments Lead – Senior Associate
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Job Description
Investigator Payments Lead managing clinical site payments for Parexel, a global clinical research organization. Overseeing budgets, contracts, payment systems, vendors, and study payment execution.
Responsibilities:
- Manage the full lifecycle of clinical site payment administration from study start-up through closeout
- Lead planning of payment activities, system configuration, and timely delivery of start-up milestone payments
- Assess EDC design and data collection processes for accurate mapping to budget structures and payment triggering
- Troubleshoot payment failures and drive resolution to minimize delays
- Review and guide configuration of site contracts and budgets within payment systems
- Oversee vendors’ adherence to investigator payment processes, including approvals, invoices, and query resolution
- Triage complex technology and process issues involving site relationships, budgets, contracts, regulations, languages, taxes, and currencies
- Review payment performance, identify root causes, and implement corrective actions
- Ensure purchase orders, contracts, work orders, and funding are in place for timely payments
- Support study-specific investigator payment audits when required
- Resolve site- and study-level payment escalations to maintain site satisfaction and operational continuity
- Collaborate with internal stakeholders and external partners across clinical operations, business technology, legal, finance, tax, and other functions
Requirements:
- Bachelor’s degree or equivalent relevant professional experience
- 2+ years of experience in clinical contracts and budget administration, accounting, finance, clinical project management, clinical operations, or a related field
- Knowledge of clinical operations, clinical protocols, and site budgets
- Demonstrated understanding of clinical site and vendor budgets and payment terms
- Excellent interpersonal, organizational, administrative, and problem-solving skills
- Ability to work effectively with clinical operations, business technology, legal, finance, tax, and other functional teams
- Proven ability to complete assignments, tasks, and projects with minimal supervision and make informed investigator-payment recommendations
- Ability to work independently in a collaborative, team-oriented environment
- Experience with EDC data and systems preferred
- Experience with industry payment-processing software and business requirements preferred
- Experience at a Clinical Research Organization or sponsor preferred
- Knowledge of local tax and payment regulations preferred
- Experience supporting cross-border financial transactions preferred
Benefits:
- Medical plan
- Life assurance
- Additional benefit offerings in accordance with the terms of applicable plans
- Flexible working
- Growth opportunities
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