Investigator Payments Lead – Associate
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Job Description
Investigator payments lead managing clinical site payments for Parexel, a global clinical research organization. Overseeing budgets, contracts, payment systems, vendors, and issue resolution across clinical trials.
Responsibilities:
- Manage the lifecycle of clinical site payment administration, including protocol schedules of activities, per-subject costs, payment triggers, database build activities, startup payments, EDC-driven visit payments, and invoiceable items
- Lead planning activities to ensure payment systems are configured appropriately and startup milestone payments are delivered on time
- Assess EDC design and data collection processes for accurate mapping to budget structures and timely payment triggering
- Troubleshoot payment failures and implement solutions to minimize delays in site payments
- Review and provide guidance on site contract and budget configuration within payment systems
- Oversee vendors’ adherence to investigator payment processes, standards, approvals, invoice management, and issue resolution
- Triage complex technology and process issues involving site relationships, budgets, contracts, regulatory requirements, taxes, currencies, and other dependencies
- Review study payment performance, identify root causes, and drive corrective actions
- Ensure contracts, work orders, purchase orders, and funding mechanisms are active and sufficient for timely payment processing
- Support study-specific investigator payment audit activities
- Resolve site- and study-level payment escalations
- Collaborate with clinical operations, finance, legal, technology, and external partners across global clinical studies
Requirements:
- Degree or equivalent relevant professional experience
- 1+ years of experience in clinical contracts and budget administration, accounting, finance, clinical project management, clinical operations, or a related field
- Knowledge of clinical operations, clinical protocols, and site budgets
- Demonstrated understanding of clinical site and vendor budgets and payment terms
- Excellent interpersonal, administrative, organizational, and problem-solving skills
- Ability to collaborate across clinical operations, business technology, legal, finance, tax, and other functional teams
- Ability to work independently with minimal supervision in a team-oriented environment
- Strong communication skills and ability to operate effectively in a fast-paced environment with changing priorities
- Preferred: experience with EDC data, systems, monitoring, or management
- Preferred: experience with industry payment processing software and business requirements development
- Preferred: experience with a Clinical Research Organization or sponsor
- Preferred: knowledge of local tax and payment regulations
- Preferred: experience supporting cross-border financial transactions
- Preferred: ability to make recommendations related to investigator payment processes and issue resolution
Benefits:
- Medical plan
- Life assurance
- Additional benefit offerings in accordance with the terms of applicable plans
- Flexible working environment
- Growth opportunities
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