Investigator Payments Lead – Senior Associate

Posted 23hrs ago

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Job Description

Investigator Payments Lead managing clinical site payments for Parexel, a global clinical research organization. Overseeing budgets, contracts, payment systems, vendors, and payment execution across clinical trials.

Responsibilities:

  • Manage the full lifecycle of clinical site payment administration, including schedules of activities, per-subject costs, payment triggers, database builds, startup payments, EDC-driven visit payments, and invoiceable items
  • Lead planning of payment activities and ensure systems are configured appropriately
  • Assess EDC design and data collection processes for accurate mapping to budget structures and timely payment triggering
  • Troubleshoot payment failures and drive resolution activities
  • Review and guide configuration of site contracts and budgets in payment systems
  • Oversee vendors’ adherence to investigator payment processes and standards
  • Triage complex technology and process issues involving site relationships, budgets, contracts, regulations, languages, taxes, and currencies
  • Review study payment performance, identify root causes, and implement corrective actions
  • Ensure purchase orders are active and adequate funding is available for approved payments
  • Support study-specific investigator payment audits
  • Resolve site- and study-level payment escalations
  • Ensure contracts, work orders, and funding support site payment execution
  • Collaborate with internal stakeholders and external partners within a Functional Service Provider model

Requirements:

  • Bachelor’s degree or equivalent relevant professional experience
  • Two plus years of experience in clinical contracts and budget administration, accounting, finance, clinical project management, clinical operations, or a related field
  • Knowledge of clinical operations, clinical protocols, and site budgets
  • Demonstrated understanding of clinical site and vendor budgets and payment terms
  • Experience in clinical research, clinical operations, finance, accounting, contracts administration, or another regulated environment
  • Strengths in project coordination, problem solving, and stakeholder management
  • Ability to collaborate across functional teams, cultures, and locations while managing competing priorities
  • Strong business judgment and attention to detail with site budgets, payment terms, and study-level processes
  • Comfort working with payment systems, EDC data, contracts, budgets, and process-driven workflows
  • Excellent interpersonal, organizational, administrative, and problem-solving skills
  • Ability to work effectively cross-functionally with clinical operations, business technology, legal, finance, tax, and other teams
  • Ability to complete assignments, tasks, and projects with minimal supervision and make informed investigator-payment recommendations
  • Ability to work independently in a collaborative, team-oriented environment
  • Preferred: experience with EDC data and systems
  • Preferred: experience with industry payment-processing software and business requirements
  • Preferred: experience with a Clinical Research Organization or sponsor
  • Preferred: knowledge of local tax and payment regulations
  • Preferred: experience supporting cross-border financial transactions

Benefits:

  • Medical plan
  • Life assurance
  • Additional benefit offerings in accordance with the terms of applicable plans
  • Home-based/remote working capacity
  • Opportunities to deepen knowledge and professional expertise
  • Flexible, growth-oriented work environment