Assistant Director – Web Operations
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Job Description
Web Operations Manager at the University of Rochester driving strategic web initiatives and leading multidisciplinary teams. Overseeing enterprise web platforms and ensuring high-quality user experiences.
Responsibilities:
- Provides strategic and operational leadership for public-facing web platforms and digital experiences.
- Responsible for translating institutional priorities into scalable web strategies.
- Ensures reliable day-to-day operation, governance, and continuous improvement of web platforms.
- Leads multidisciplinary teams, oversees web operations and delivery, and serves as primary partner to departments seeking web solutions.
- Balances long-term strategic planning with hands-on operational execution.
- Ensures web platforms support institutional goals, meet regulatory and compliance requirements, and deliver high-quality user experiences.
- Manages stakeholder engagement, project delivery, and effective communication.
- Recruits, develops, and leads a multidisciplinary team of web professionals.
Requirements:
- Bachelor’s degree in related field required
- Bachelor’s degree in web development, digital media, communications, marketing, or computer science preferred
- Master’s degree preferred
- 5 years relevant experience required
- 6 - 8+ years of experience in web operations, digital strategy, UX, or related disciplines preferred.
- Demonstrated experience leading teams and managing enterprise-scale web platforms required.
- Strong expertise in web operations, CMS platforms, UX/UI best practices, and digital governance preferred.
- Working knowledge of analytics, SEO, accessibility standards, privacy, and security required.
- Experience with project management methodologies and cross-functional collaboration required.
- Ability to think strategically while managing operational detail required.
- Excellent written, verbal, and interpersonal communication skills required.
- Proven ability to operate effectively in complex, regulated, and mission-driven environments required.
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