Operations Manager
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Job Description
Operations Manager supporting CVS/pharmacy store leadership, staffing, inventory, and customer service. Driving store execution and consumer loyalty for CVS Health.
Responsibilities:
- Support the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store
- Manage, supervise, and implement store policies
- Manage sales and inventory
- Handle employee staffing, training, and development
- Support financial management
- Lead customer service operations
- Lead store crews and work effectively with them
- Supervise, assign, and direct store crew activities
- Communicate information to store crew and supervisors openly and promptly
- Support the Store Manager with action plans for operational and service improvement
- Assist customers with questions, problems, and complaints
- Promote CVS customer service culture by greeting customers, offering help, and thanking them
Requirements:
- Deductive reasoning ability, advanced analytical skills and computer skills
- Advanced communication skills, leadership, supervision, and influencing skill
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts
- Ability to work overtime as needed
- Ability to respond to urgent issues at the store when they arise
- High School diploma or equivalent preferred but not required
- Experience as a retail manager or supervisor preferred
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- Comprehensive benefits package for eligible full-time colleagues
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