Operations Analyst
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Job Description
Operations Analyst supporting Department of Veterans Affairs health technology operations for LTS. Coordinating reporting, risk management, data calls, and process improvements remotely.
Responsibilities:
- Coordinate and facilitate meetings, document minutes, and follow up on action items
- Support and report to the Operations Manager
- Prepare and revise VA and GCIO reports and presentations related to the supported product
- Assist with collecting data call responses
- Provide subject matter expertise in risk management
- Develop, gather, and disseminate technical information to business and technical customers
- Support data needs through clear communication and serve as the single point of contact
- Ensure tasks are completed ahead of deadlines
- Serve as backup for the Operations Manager
- Anticipate recurring tasks and plan accordingly
- Assess process gaps and recommend improvements to procedures
- Use and maintain Jira, ServiceNow, SharePoint, and Power BI tools
Requirements:
- Bachelor’s degree in Engineering, or related scientific or technical discipline is required
- 5 years of related experience
- 5 years of additional relevant work experience may be substituted for educational experience
- Ability to meet deadlines, including short-notice requests
- Team environment experience
- Detail-oriented and thorough
- Excellent communication skills
- Ability to build collaborative relationships with diverse teams
- Analytical and investigative skills with ability to document solutions
- Ability to work independently with minimal supervision
- Experience tracking project performance data including cost, schedule, and risk management
- Strong planning and organizational skills
- Ability to obtain and maintain a Public Trust
- Experience working with IT project delivery
- Nice to have: Experience with VA tools such as JIRA, Service Now, Teams and SharePoint
- Nice to have: Exposure to DevOps, Agile Scrum, and SAFe
- Nice to have: Experience working with the Department of Veterans Affairs
- Nice to have: Suitability/Public Trust clearance
Benefits:
- Opportunity to support high-visibility federal missions
- Culture that values innovation, growth, and collaboration
- Access to cutting-edge tools and technologies
- Comprehensive benefits for you and your family
- Career path that rewards ambition and performance
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