Manager, Agentic Ops
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Job Description
Manager building CI&T’s AI-powered Managed Services and Agentic Ops practice. Leading operations, product vision, go-to-market strategy, and strategic client outcomes.
Responsibilities:
- Lead the creation and development of the Managed Services function, including processes, operating rhythms, metrics, and the operating model.
- Collaborate with the Sales and Practice teams to create sales playbooks and position the Agentic Ops offering in the market.
- Actively contribute to the Agentic Ops product vision: conduct user interviews, map journeys, and prioritize features.
- Work closely with strategic clients to understand their challenges and ensure our solutions deliver real impact.
- Work with clear success metrics, including recurring revenue, NPS, retention, and expansion within support accounts.
- Connect internal teams—including Operations, Sales, Partnerships, and Marketing—to ensure alignment and speed of execution.
- Build the function’s culture, processes, product vision, and go-to-market strategy.
Requirements:
- Experience managing technical teams focused on support, operations, or Managed Services.
- Knowledge of SRE, ITSM, and modern service operations practices.
- A strong practical understanding of artificial intelligence—you do not need to build models, but you need sufficient knowledge to make strategic AI decisions.
- Strong communication skills and comfort in client-facing environments: you enjoy engaging with clients and can simplify complex concepts.
- Advanced English proficiency—meetings with clients and global stakeholders.
Benefits:
- Health and dental insurance
- Meal and food allowance
- Childcare assistance
- Extended paternity leave
- Partnerships with gyms and health and wellness professionals via Wellhub (Gympass) and TotalPass
- Profit Sharing and Results Participation (PLR)
- Life insurance
- Continuous learning platform (CI&T University)
- Discount club
- Free online platform dedicated to physical, mental, and overall well-being
- Pregnancy and responsible parenting course
- Partnerships with online learning platforms
- Language learning platform
- Health and Well-being team
- Inclusion specialists and affinity groups
- Support and accommodations for people with disabilities during the selection process
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