Operations Lead
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Job Description
Operations Lead optimizing payment funnels, compliance, and retention for Uplift. Building customer operations and subscription processes for Boosta’s global digital products.
Responsibilities:
- Analyze the payment funnel, identify causes of payment losses, and determine revenue-increase opportunities
- Improve initial and recurring payment approval rates, test hypotheses, and evaluate financial impact
- Develop payment infrastructure by working with current PSPs, onboarding new providers, and optimizing routing and cascading
- Monitor payment and compliance metrics and reduce chargebacks, refunds, and fraud
- Improve unit economics by optimizing payment processes, retention mechanics, and user interaction scenarios
- Analyze user churn and identify opportunities to increase retention
- Develop Customer Operations and improve user experience throughout the subscription lifecycle
- Improve product reputation and grow positive Trustpilot reviews
- Optimize and automate operational processes to increase efficiency and reduce costs
- Identify problem areas, create improvement plans, implement solutions, and evaluate business impact
- Collaborate with payment providers and internal teams on operational initiatives
Requirements:
- Hands-on experience in Payments or Operations in B2C subscription products
- Deep understanding of payment infrastructure and payment flow mechanics, including PSP, routing, cascading, decline codes, 3DS, and recurring billing
- Experience optimizing payment processes and improving payment success rate
- Understanding of chargeback management, refunds, fraud prevention, and payment system compliance requirements
- Strong analytical skills and understanding of LTV, retention, churn, and key subscription business metrics
- Demonstrated cases of improving payment metrics with measurable results and generating or retaining additional revenue
- Experience independently analyzing problems, finding solutions, and implementing them
- Ability to prioritize tasks based on impact on product revenue and profitability
- Independence, proactivity, ownership of results, and ability to follow initiatives through to completion
- Open and constructive communication; readiness to flag risks early and propose solutions
- Nice to have: experience with Customer Operations, retention mechanics, customer journey optimization, review platforms including Trustpilot, operational process automation including AI tools, payment systems in Tier-1 markets, or coordinating a Support team or operational areas
Benefits:
- Work remotely or from the office in Kyiv or coworking spaces in Lviv and Warsaw
- Flexible schedule
- 28 working days of annual vacation
- Up to 30 days of sick leave
- Public holidays
- Medical insurance
- Mental Health program
- Compensation for psychological support sessions
- Ukrainian Victory Support program
- Gifts for meaningful personal and professional milestones
- Quarterly online and offline team-building activities
- Internal and external talks and courses
- Freedom and space to take action
- Opportunity to build a product from the ground up and influence key decisions
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