AI Operations Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
AI operations specialist running voice AI, GoHighLevel, and custom automations for a booked-appointment advertising agency. Owning systems, dashboards, SOPs, client support, and franchise rollouts.
Responsibilities:
- Manage and troubleshoot inbound voice AI agents and resolve communication or booking failures.
- Maintain the automated funnel from lead generation through booking, reminders, show-up tracking, and reactivation.
- Operate the secret shopper lead-generation app and monitor automated inquiries, calls, and cold-email deliverability.
- Generate and review audit scorecards feeding the sales pipeline.
- Connect API keys and deploy lightweight scripts or apps via Replit and Claude Code.
- Build, test, and manage complex GHL workflows, triggers, snapshots, pipeline stages, and email sequences.
- Execute technical onboarding for clients and franchise locations, eventually owning rollouts across 59 locations.
- Diagnose broken automations, SMS bugs, failed booking sequences, and external CRM data-feed issues.
- Monitor dashboard data and KPIs including CPL, CAC, lead-to-booking rate, show-up rate, rebooking percentage, and client hours saved.
- Detect ad fatigue, algorithm shifts, and declining conversion rates.
- Audit and document GHL snapshots, automations, and custom apps; create SOPs, playbooks, and deployment templates.
- Centralize assets and documentation in Google Workspace and Google Drive.
- Research and implement AI tools that save time or increase revenue.
- Manage the founder’s business and personal calendar, sales demos, discovery calls, reminders, pipeline follow-ups, and administrative tasks.
- Assist with Meta and Google ad campaigns and create photorealistic video assets using Higgsfield AI or similar tools.
- Manage client Slack channels, answer technical questions, troubleshoot issues, handle service-change requests, and join urgent client calls.
Requirements:
- Previous experience in a digital marketing agency setting, particularly operations, fulfillment, or media buying.
- Advanced hands-on GoHighLevel (GHL) skills, including workflows, triggers, snapshots, funnels, pipelines, email sequences, and troubleshooting.
- Advanced practical command of AI tools including Claude, ChatGPT, and n8n.
- Experience building or managing at least one voice AI agent using Retell, Vapi, or similar.
- Proficiency with API keys, webhooks, Claude Code, Replit, custom apps, and integrations.
- Proficiency in Higgsfield AI or an equivalent photorealistic video tool.
- Systems architecture experience is a nice-to-have.
- Familiarity with third-party CRM data feeds such as Zenoti is a nice-to-have.
- Media buying experience with Meta and Google is a nice-to-have.
- Early-stage agency-building experience is a nice-to-have.
- Ability to work 8am to 5pm MST (Arizona Time).
- Professional remote-work setup with business-casual attire for meetings, clean background, good camera, good microphone, and strong Wi-Fi.
Benefits:
- Performance Bonuses – High performers are rewarded with substantial cash bonuses tied to results, like booked leads and revenue generated.
- Direct Founder Access – Work side-by-side with an entrepreneurial founder and gain exposure to top-tier mentorship networks.
- Leadership Track – Opportunity to grow into a lead role and help train future team members.
- Build Cutting-Edge Systems – Hands-on work with voice AI, custom apps, n8n, Claude Code, and the latest AI tools.
- Real Ownership – Run operations end to end with clear goals and freedom to deliver.
- Remote Flexibility – Work from anywhere with a fully remote setup.
- 13th Month Bonus
- Permanent work-from-home / remote set-up
- Health insurance
- Dental insurance
- Mental health insurance
- Great starting salary
- Growth opportunity
- Performance-based raises
- Prizes and bonuses
Similar Jobs
Finance and Operations Manager
Finance and Operations Manager overseeing finance, HR, compliance, and administration for Mothers Out Front’s nonprofit climate justice movement. Fully remote across the U.S.
Stop Loss Operations Specialist
Stop loss operations specialist managing premiums, policy issuance, licensing, and reconciliations. Supporting Valenz Health’s technology-driven healthcare cost-containment ecosystem.
Operations Manager
Operations Manager overseeing campaign execution, data quality, vendors, and KPIs. Supporting WisePath Recruiting Group’s consultative talent-search operations through scalable workflows.
Operations Manager
Operations Manager supporting CVS/pharmacy store leadership, staffing, inventory, and customer service. Driving store execution and consumer loyalty for CVS Health.
Strategy & Operations Coach – VP+
Strategy and operations coach providing virtual 1:1 leadership coaching through Mento’s platform. Helping members set goals, solve workplace problems, and build fulfilling careers.
Operations Analyst
Operations Analyst monitoring myKaarma’s automotive dealership SaaS infrastructure across cloud, server, network, storage, and database environments. Ensuring uptime through alerts, incident response, automation, and AI-enabled operations.
Financial Operations Analyst
Financial Operations Analyst reconciling pharmaceutical manufacturer rebates for CVS Health. Analyzing payments, disputes, reserves, and drug-spend savings.
Operations Analyst
Operations Analyst supporting Department of Veterans Affairs health technology operations for LTS. Coordinating reporting, risk management, data calls, and process improvements remotely.
Field Operations Lead
Field Operations Lead planning and executing Swedish drilling, surveys, and remote exploration programs. KoBold Metals combines AI, data science, and geology to discover critical minerals.
Manager, Agentic Ops
Manager building CI&T’s AI-powered Managed Services and Agentic Ops practice. Leading operations, product vision, go-to-market strategy, and strategic client outcomes.
Freight Forwarding Operations Specialist
Freight forwarding specialist managing end-to-end dangerous-goods air and sea shipments for an Australian logistics company. Preparing documentation, coordinating transport, and resolving operational issues remotely from the Philippines.
Manager, Quality Operations, FW/EQ
Quality Operations Manager leading vendor compliance, quality improvement, and production execution for VF’s footwear and equipment business. Coaching QM teams and managing cross-functional global partnerships.
Applied AI Operations Lead
Applied AI Operations Lead deploying and governing AI agents for Canvas Medical’s healthcare EMR platform. Advising customers on clinical workflow automation, adoption, and measurable ROI.
Commercial & Operations Manager – Life Sciences Partnerships
Commercial operations manager supporting Lighten’s AI-native clinical data platforms for life sciences organizations. Bridging executive, commercial, and clinical teams through proposals, pipeline management, and client requirements.
Operations Manager – Public Transport Compliance Manager
ÖPNV-Betriebsleiter für AllRides digitalen Linien- und On-Demand-Verkehr. Verantwortlich für Genehmigungen, Disposition, Compliance und den Aufbau des neuen Verkehrsbetriebs.
Channel Operations Lead
Amazon operations lead managing Seller Central, compliance, inventory, and profitability for mindbodygreen’s supplements and wellness business. Driving revenue and customer acquisition.
Senior Operations Manager – Delivery & Activation
Senior Operations Manager scaling KENTECH’s background-screening operations, client activation, and service delivery. Leading capacity, quality, financial discipline, and cross-functional execution.
Manager, Applications and Data Operations
Managing applications, databases, integrations, and data engineering for Vocate, a nonprofit higher education and workforce solutions provider. Leading an 8–10-person technical team and improving secure, reliable cloud operations.
Accounting Operations Specialist
Remote payment operations associate supporting Experience Columbus’s financial administration. Processing payments, reviewing invoices, reconciling transactions, and maintaining accurate records.
Operations Supervisor
Operations Supervisor leading healthcare processing teams for Centene. Improving production quality, workflows, customer satisfaction and operational efficiency.