Operations Analyst
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Job Description
Operations Analyst monitoring myKaarma’s automotive dealership SaaS infrastructure across cloud, server, network, storage, and database environments. Ensuring uptime through alerts, incident response, automation, and AI-enabled operations.
Responsibilities:
- Monitor L1 resources across cloud, server, network, storage, and database environments
- Take corrective action to ensure high service uptime
- Create and configure monitoring alerts and dashboards
- Design and develop infrastructure monitoring, reporting, and configuration management tools
- Leverage AI to enhance daily operations and adapt AI tools for workflow improvement
- Fine-tune configurations to maintain monitoring solution performance and functionality
- Prepare and maintain documentation and reports
- Provide follow-up status on identified tasks
- Handle outage processes and escalations according to standard procedures
- Follow up with engineering teams on pending high-priority tickets
- Collaborate cross-functionally with global teams
- Manage and escalate severity level 1 incidents, including identifying root causes, notifying stakeholders, and following incident management procedures
Requirements:
- Graduate in Computer Science or related area
- Good communication skills to communicate with the US and Canada team
- 0–3 years of experience
- Understanding of AI concepts
- Familiarity with current AI tools used for monitoring
- Good knowledge of cloud providers such as AWS and GCP
- Familiarity with fundamentals of Linux scripting languages
- Awareness of configuration management tools such as Ansible, Puppet, and Chef
- Evening or night shift availability
- Prometheus and Grafana experience preferred
- Red Hat Certification preferred
- Knowledge of logging solutions such as Graylog preferred
- Work authorization considered case by case; sponsorship may be available for exceptional candidates
Benefits:
- Flexible work environment
- Comprehensive medical benefits
- Life insurance
- Disability benefits
- Generous vacation time
- Agile office space
- Ping pong and foosball
- Unlimited lunch, snacks, or refreshments onsite
- Bonuses
- Potential work authorization sponsorship for exceptional candidates, depending on role requirements and business need
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