Operations Manager
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Job Description
Operations Manager overseeing campaign execution, data quality, vendors, and KPIs. Supporting WisePath Recruiting Group’s consultative talent-search operations through scalable workflows.
Responsibilities:
- Oversee daily operational activities, campaign schedules, deliverables, and execution timelines
- Manage workflows from initial data requests and preparation through campaign coordination, delivery tracking, and reporting
- Establish priorities, assign responsibilities, monitor deadlines, and ensure timely completion of deliverables
- Identify operational bottlenecks, resolve issues, and implement process improvements
- Maintain accurate operational records, documentation, and project status updates
- Coordinate external vendors and service providers, including requests, pricing, specifications, deliverables, and turnaround expectations
- Monitor vendor performance, investigate discrepancies, and resolve operational issues
- Collaborate with Operations, Product, Technology, Quality Assurance, and supporting teams
- Oversee data preparation, validation, reconciliation, and quality-control processes
- Maintain secure handling of confidential information
- Coordinate team members and cross-functional contributors, delegate tasks, monitor progress, and provide feedback
- Support training, documentation, and adherence to established procedures
- Maintain project management platforms, workflow trackers, SOPs, and operational checklists
- Evaluate processes and recommend efficiency, accuracy, consistency, automation, and workflow improvements
- Support system testing, issue identification, and corrective actions
- Prepare weekly operational reports and leadership updates
- Track KPIs including turnaround times, completion rates, data accuracy, vendor performance, and operational efficiency
- Identify trends, recurring issues, risks, and corrective actions; provide data-supported recommendations
- Report to designated company leadership
Requirements:
- Minimum of 5 years of relevant experience in operations management, project coordination, campaign operations, business operations, or a related field, or an equivalent combination of experience and demonstrated results
- At least 2 years of experience leading teams, coordinating vendors, or managing cross-functional operational workflows
- Advanced proficiency in Microsoft Excel or Google Sheets, including pivot tables, lookups, data reconciliation, duplicate identification, and reporting
- Ability to manage recurring operational deadlines, multiple priorities, and complex workflows with minimal supervision
- Experience developing and maintaining SOPs, workflow documentation, project trackers, and performance reports
- Strong organizational, analytical, and problem-solving skills with exceptional attention to detail
- Excellent written and verbal English communication skills
- Ability to exercise sound judgment, maintain confidentiality, and appropriately escalate operational concerns
- Ability to work consistently during Eastern Time business hours
- Familiarity with ClickUp or comparable project management software preferred
- Experience with CRM platforms, reporting dashboards, and shared document management systems preferred
- Knowledge of data validation, quality assurance, vendor management, and operational compliance practices preferred
- Experience coordinating remote or internationally distributed teams preferred
- Familiarity with workflow automation and process improvement methodologies preferred
- A college degree is preferred but not required
- Reliable internet connectivity and a suitable remote workspace
- Ability to communicate effectively across distributed teams
Benefits:
- Remote work arrangement
- Full-time schedule aligned with Eastern Time business hours
- Specific applicable benefits to be communicated during the hiring process and confirmed in writing
- Equal opportunity workplace
- Reasonable accommodations available to qualified applicants and employees
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