Customs Brokerage Operations Manager
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Job Description
Customs brokerage operations manager overseeing customs compliance, staffing, billing, and workflow. Supporting Expeditors’ global supply chain and logistics services while growing brokerage customer relationships.
Responsibilities:
- Manage and monitor service execution within the Customs brokerage department
- Manage department capacity, resources, staffing, structure and organization
- Conduct staff evaluations, provide feedback, coaching and mentoring
- Manage staff growth, training, goals and development
- Maintain compliance with Customs and other government agency requirements
- Implement company controls, policies, procedures, processes, applications, tools and systems
- Manage the third-party broker program within the branch
- Conduct oversight, self-assessments and daily monitoring; resolve root-cause issues
- Prepare and execute department business plans and goals
- Provide deskside training on customs regulations, company policies, operations, customer service, applications and client requirements
- Review and sign entries prior to Customs submission when required
- Set up new clients with applicable authorizations, worksheets and operating procedures
- Ensure clear client-specific instructions for entry processing and invoicing
- Control the department’s interface with Customs authorities
- Monitor files, rejections, discrepancies, post-entry activity and workflow
- Coordinate with the branch compliance manager on discrepancy trends and training
- Control document receipt, distribution and correspondence
- Escalate issues to District or Branch Manager
- Develop efficient processes while maintaining compliance and controls
- Monitor regulatory and company changes and educate staff
- Ensure files are billed accurately and on time
- Manage billing packages and credit policy execution
- Review monthly department P&L, billing status, bill codes, GL codes and file types
- Review customer accounts receivable and communicate about late payments or invoice discrepancies
- Review third-party broker invoices against tariffs
- Maintain and develop brokerage customer relationships
- Collaborate with sales, customer retention, account management and T&I to retain and develop customers and bring in new business
- Prepare customer presentations and updates
- Communicate service-level status, execution and opportunities to commercial teams
Requirements:
- Degree or equivalent
- Minimum 10 years’ experience in Customs brokerage
- Has completed country specific certification in Customs brokerage if available
- Hands-on knowledge of Customs clearance function
- Strong interpersonal and communication skills
- Ability to articulate clearly through written and oral communication and presentations
- Ability to relate to clients, service providers and employees at all levels
- Understanding of data and reports or outputs used from data
- PC skills including word processing and spreadsheet applications
- Hands-on user skills with Expeditors’ applications as needed
- English fluency
- Bachelors degree with 5+ year of working experience
- Good knowledge of customs brokerage process and customs legislation, especially classification, valuation and origin
- Understanding of ocean, road and air documentation process
- Effective interpersonal skills
- Pro-active approach, strong organizational and computer skills
- Good computer skills (MS Excel, MS Word)
- Fluent in English
Benefits:
- Paid Vacation
- Holiday Time
- Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program
- Bonus
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