Associate Account Manager
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Job Description
Associate Account Manager collaborating with tier-one clients to develop and execute marketplace strategies. Driving growth initiatives on Amazon and other platforms with a data-driven approach.
Responsibilities:
- Partner with sophisticated tier 1 clients, including C-level contacts, to drive marketplace strategies and growth initiatives.
- Build client trust by educating them on how to be successful in all aspects of Amazon and other marketplaces.
- Create a roadmap for new work streams and manage various projects with our internal teams to proactively develop the account.
- Develop best practices for successful marketing on Amazon and other marketplaces, providing onboarding and training sessions when needed both internally and to our clients.
- Play a key role in the growth and profitability of the agency's business, including supporting new business opportunities and identifying opportunities to upsell existing clients.
- Work closely with agency team leads on process improvements, SOPs and proactive initiatives.
- Understand client needs and consult with them from a holistic perspective to unlock the best possible results both on and off Amazon and other marketplaces.
- Own all client meetings, presentations, and documents. Collaboratively create decks, own client call notes, and share recaps, action items, and priorities with clients.
Requirements:
- 2+ years of experience in digital media, eCommerce, or marketing, with a deep understanding of the eCommerce landscape, including advertising, retail, and expert-level knowledge of Amazon’s tools, mechanisms, and programs, as well as other leading eCommerce platforms.
- Proven leadership skills with a high sense of ownership, emotional intelligence, and the ability to lead, inspire, and manage a team effectively.
- Strong client relationship management skills, excelling in aligning on business goals, creating strategic plans, and driving execution to exceed objectives.
- Demonstrated ability to communicate effectively across all levels of an organization, from entry-level employees to C-suite executives, tailoring messaging to suit diverse audiences.
- Highly responsive, organized, and detail-oriented, with excellent project management abilities and a proven ability to handle ambiguity while maintaining accountability.
- Commercially savvy, with a thorough understanding of marketers’ challenges and the ability to provide creative and data-driven strategic recommendations.
- Growth mindset with integrity, accountability, and the ability to build and sustain strong relationships.
- High level of proficiency in Microsoft Excel, PowerPoint, and other tools essential for client and team success.
Benefits:
- Competitive compensation aligned to experience and market benchmarks
- Remote-first flexibility - work from anywhere, with trust and autonomy
- Global collaboration - working with experts across regions and time zones
- Career growth and development - opportunities to evolve as we scale
- 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring
- Positive-energy culture - grounded in respect, inclusion, and accountability
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