Account Manager – West Coast
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Job Description
Account Manager overseeing client relationships and projects in the healthcare sector while partnering with Evolent's resources and practices for better outcomes.
Responsibilities:
- The Account Manager will have a unique insight to the various idiosyncrasies of the individual markets and be directly and indirectly responsible for their outputs.
- Proactively manage client operational end to end resolution in a timely manner.
- Client-facing for all associated role responsibilities.
- Development and management of monthly, quarterly, and annual client reporting.
- In addition to quality review and client Q & A reporting.
- Understand and monitor performance to PG/ SLA expectations.
- Track and/or monitor a client’s requirements/projects to the agreed upon specifications.
- Run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Experts (SME).
- Take a proactive approach to managing the client and anticipating needs to ensure satisfaction and a continued business relationship.
- Maintain a sound knowledge of the client’s business and a comprehensive knowledge of Evolent’s specialty products and services.
- Demonstrate general awareness of standardized and documented Evolent structure, functional objectives, and capabilities to manage client expectations.
- Serve as a liaison between the client and key Evolent stakeholders related to issues, client projects, and initiatives.
- Collaborate with internal stakeholders to resolve issues or find solutions.
- Utilize Evolent systems and tools to effectively field questions and manage client requirements efficiently (i.e. reporting, eligibility files, provider files).
- Review and validate accuracy of client deliverables prior to external distribution.
Requirements:
- Bachelors’ Degree or equivalent work experience - Required
- Ability to find creative solutions in an ever changing and growing environment - Required
- This role requires approximately 25% travel - Required
- Recognize when action is required to support a client without being prompted - Required
- Effectively manages prioritization and creates appropriate action plan and follows through - Required
- Public speaking experience and excellent oral and written communication skills - Required
- Microsoft Office (Word, Outlook, Excel, PowerPoint) Intermediate Experience - Required
- Team player, Problem solver and Self Motivated– Required
- Exceptionally high “Emotional Intelligence” and able to connect with diverse constituents, actively listen, and identify key areas of sensitivity – Preferred
- 2 years of Account Management healthcare experience- Preferred
Benefits:
- Work/life balance
- Flexibility to suit work to lives
- Autonomy to get things done
- Diversity and inclusion core to our business
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