Associate Account Sales Manager
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Job Description
Account Manager responsible for customer retention and sales growth in commercial waste services. Based in Phoenix, AZ, handling customer relationships and utilizing Salesforce daily.
Responsibilities:
- The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory.
- Making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers.
- Increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Services products.
- Developing and maintaining a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
- Performing contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
- Responding to all cancellation requests in alignment with the established escalation policy.
- Proactively communicating with or responding to customers in support of company pricing initiatives.
- Utilizing Salesforce on a daily basis, scheduling and documenting all activities such as calls, meetings and proposals.
- Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
- Regularly meeting with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
Requirements:
- High school diploma or G.E.D. (Required)
- 0 - 2 years of customer service experience. (Required)
- Waste or transportation industry experience.
Benefits:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
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