Associate Manager
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Job Description
Associate Manager leading Manulife’s CAF LTD disability claims team supporting medically released Canadian Armed Forces veterans. Managing case operations, complex claims guidance, staff development, and service outcomes.
Responsibilities:
- Monitor workflow management, conduct performance management, and hire staff
- Ensure effective disability management practices are used appropriately
- Provide technical support and guidance on complex claims issues
- Conduct quality reviews and identify strengths and opportunities for continuous improvement
- Provide leadership, encouragement, mentoring, and technical support to case managers
- Help clients and the operation achieve positive outcomes and solutions
- Develop and maintain relationships with plan members, case managers, and internal and external stakeholders
- Use collaborative problem resolution approaches
- Drive business and service outcomes
- Manage an LTD team supporting veterans medically released from the Canadian Armed Forces
- Support effective LTD management practices and procedures on the CAF LTD plan
Requirements:
- Minimum 2-3 years of supervisory experience
- Strong technical knowledge of Group Disability adjudication, insurance products and case management practices
- Knowledge of medical terminology
- Experience in technical training and development of staff
- Exceptionally strong leadership skills
- Demonstrated ability to work collaboratively in a fast-paced, results oriented, multiple team environment
- Excellent verbal and written communication skills in both English and French
- Excellent problem solving and analytical skills
- Results oriented with strong decision-making ability
- Knowledge of Manulife LTD case management processes
- Knowledge of CAF LTD specific claims management considered an asset
- Knowledge of medical terminology, treatment and/or physical/mental functional ability assessment
- Experience establishing and fostering healthy client relationships
- Experience in coaching, mentoring, technical training, and/or developing people an asset
- 3-4 years experience managing health recovery absences
- Excellent interpersonal, motivational, influencing, negotiation and relationship-building skills
- Ability to prioritize and work effectively under deadlines, balancing published service times with appropriate customer focus
- Superior analytical and decision-making ability
- Flexibility to handle multiple priorities
- Demonstrated ability to achieve results
- PC skills including MS Word, Excel and Outlook
- Completion of some related insurance industry courses would be an asset
- Previous Group Disability Claims experience an asset
- Completion of post-secondary education in health sciences field helpful/asset
Benefits:
- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension and a global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Reasonable accommodation during the application process
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