Associate Manager, Customer Strategy
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Job Description
Associate Manager supporting customer strategy and delivery for pharmaceutical companies. Collaborate on clinical trial design, project execution, and cross-functional teamwork in a remote setting.
Responsibilities:
- Support day-to-day execution of customer projects and programs
- Track timelines, coordinate project milestones, and maintain documentation and meeting records
- Ensure high-quality deliverables and consistent communication with internal and external stakeholders
- Assist in identifying and refining customer objectives, success metrics, and adoption pathways
- Contribute to presentations, workshop materials, and value realization documentation
- Participate in customer meetings and help translate inputs into actionable next steps
- Work closely with Sales, Product, and Customer Experience teams to ensure seamless customer delivery
- Provide input to internal teams based on customer needs, use cases, and feedback
- Help build internal tools, templates, and best practices to support scaled delivery and repeatability
- Contribute to internal knowledge sharing and playbook development
Requirements:
- ~4 years of experience in management consulting, customer success, or project delivery in life sciences or healthcare
- Understanding of pharmaceutical R&D, clinical development, or protocol design
- Experience supporting multi-stakeholder projects in a fast-paced, cross-functional setting
- Excellent communication and interpersonal skills, both written and verbal
- Highly organized with strong attention to detail and ability to manage multiple workstreams
- Growth mindset and comfort with ambiguity; excited to learn and grow into strategic ownership
- Exposure to SaaS platforms or digital transformation initiatives (Nice to Have)
- Familiarity with trial design tools, patient centricity principles, or AI in clinical development (Nice to Have)
- Change management experience or training (Nice to Have)
Benefits:
- Health care plan (Medical, Dental & Vision)
- Retirement plan (401k)
- Life insurance (Basic)
- Short term and long term disability
- Paid time off: flexible vacation policy; paid sick days & public holidays observed
- Continuous training & development with up to $1000/year reimbursed fees subject to manager approval
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