Personal VIP Manager, Italian Language
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Job Description
VIP Personal Manager managing VIP customer engagements and support in iGaming for European market. Collaborating with users to enhance their experience and resolve issues with effective communication.
Responsibilities:
- контроль VIP бази
- підтримання активності користувачів на проєктах
- повернення клієнтів з неактивності
- аналіз поведінки клієнтської бази, надання персоналізованої допомоги користувачам та формування позитивного досвіду на проєкті
- обробка вхідних та вихідних комунікацій відповідно до завдань і запитів клієнтів
Requirements:
- вільна італійська (як письмова, так і розмовна)
- володіння англійською на рівні Upper-Intermediate та вище
- вміння спілкуватися телефоном та в листах
- вміння зацікавити клієнта проєктами, цікаво висвітлювати позитивні сторони проєкту
- навички роботи з запереченнями
- бажання вивчати нові інструменти, працювати з ними та розвивати нові знання
- можливість працювати за графіком 13:00 - 22:00 за Києвом (стабільний графік роботи з понеділка по п'ятницю)
Benefits:
- 20 робочих днів оплачуваної відпустки
- державні вихідні і лікарняні
- медичне страхування у топових клініках і покриття витрат на психолога на платформі Pleso
- Benefit cafe – щомісячно витрачай кошти на уподобання, хобі, спорт тощо
- івенти – бери участь у майстер-класах, відвідуй тімбілдинги та корпоративи
- навчання під будь-який запит – індивідуальний бюджет на курси, корпоративна англійська, воркшопи та онлайн-бібліотека
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