Customer Analytics Manager
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Job Description
Manager of Customer Analytics leading data-driven insights for Tulip's retail SaaS product. Working collaboratively across teams to drive analytics and customer success in retail environments.
Responsibilities:
- Lead the development of data-driven insights that quantifies platform-driven ROI
- Identify patterns in how successful retailers use the platform and translate these findings into best-practice playbooks for Retail Success team and customers
- Develop benchmarking frameworks that allow retailers to understand performance comparisons
- Become a valued resource for Sales, Customer Success, and Product
- Designing analyses that measure incremental impact of platform on retailer performance
- Investigating patterns across industries, retailer sizes, and customer segments
- Developing actionable insights to drive customer engagement and revenue lift
- Presenting analytical findings and benchmarking insights to customers, prospects, and internal teams.
Requirements:
- 5–10 years of experience in analytics, business intelligence, data analysis, or similar roles
- Strong analytical and statistical thinking, with experience analyzing customer or transaction-level data using causal analysis, cohort analysis, or experimentation frameworks
- Experience working with retail, ecommerce, marketplace, or consumer behavioral data
- Advanced SQL skills and experience working with large datasets (current tech stack includes big query, mysql, and sql server)
- Experience using analytical and visualization tools (e.g., Tableau, Looker, Power BI, or similar)
- Demonstrated ability to independently explore data, form hypotheses, and generate insights
- Strong communication skills and the ability to explain analytical methods and results clearly to non-technical audiences.
Benefits:
- Tulip has perks, career progress, and an intimate culture.
- We believe in investing in our people, building positive relationships with our customers, and treating our work like our craft.
- Accommodations are available by request for candidates taking part in all aspects of the selection process.
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