Associate Manager – Virtual Care Management
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Job Description
Associate Manager overseeing clinical delivery of virtual care management services at Cardiac RMS by DocGo. Responsible for staff management, scheduling, evaluation, and day-to-day operations.
Responsibilities:
- Participates in the recruitment, interviewing and hiring of new RN and care management team members as needed
- Provides direct management and supervision of a team of remote RNs and other non-licensed team members
- Evaluates the quality of nursing care; ensures compliance with scope of practice and licensure
- Promotes team alignment with Cardiac RMS core values
- Works collaboratively with staff and management on clinical policies, compliance, quality assurance and educational activities
- Works collaboratively with HR/ Learning & Development on new hire orientation and training as needed
- In conjunction with management, ensures customer success by following up with clients to ensure the partnership is achieving established goals
- Builds strong relationships by addressing clinical issues and complaints in a timely manner
- Collaborates with sales and marketing to promote VCM services; participates in sales calls and meetings as needed
- Complies with company policies and procedures and ensures the team follows standard operating procedures for all operational functions
Requirements:
- Unrestricted compact state RN license
- 5+ years of experience in nursing
- Remote care management (RPM, CCM, PCM) experience preferred
- 1-3 years direct management experience
- Strong interpersonal and communication skills
- Comfortable communicating in teams and formal presentation settings
- Critical thinking skills to address top-level concerns and leverage all available data to determine the best path forward
- Strong personal and professional judgement
- Demonstrates a “bias toward action”
- Demonstrate leadership ability, experience leading teams, projects, and client implementations
- Capable of working independently and demonstrates self-motivation
- Excellent written communication and documentation skills
- Understanding of all HIPAA regulations and the need to strictly adhere to them
- Proficiency with MS Office Suite
Benefits:
- PTO
- Medical, Dental and Vision coverage with company as well as individual contribution
- 401k (individual contribution only)
- Paid Sick Leave
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