Associate Ombudsperson
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Job Description
Associate Ombudsperson providing confidential conflict resolution and mediation at Johns Hopkins University. Supporting staff and students through concerns, difficult conversations, and informal resolution.
Responsibilities:
- Serve as a confidential, neutral, impartial, and informal resource to staff, graduate and postdoctoral students, fellows, and programs
- Manage part of the Ombuds Office caseload by listening to questions, complaints, and concerns
- Provide answers, help visitors develop options, and identify relevant policies, offices, or individuals
- Work with the University Ombudsperson on complex and challenging visitor concerns
- Coach visitors through difficult conversations with supervisors, colleagues, mentors, students, fellows, and affiliates
- Facilitate constructive conversations and mediate conflicts when appropriate
- Help visitors understand options and resources for discrimination and harassment concerns, including formal complaint processes
- Provide a safe venue for discussing concerns and exploring informal resolution
- Bring appropriate people together to develop options and creative systemic solutions
- Track office activities and maintain de-identified data for annual reports
- Identify service gaps, policy gaps, and recurring issues and discuss them with the University Ombudsperson
- Adhere to the International Ombudsman Association Code of Ethics and Standards of Practice
- Assist with workshops, trainings, and educational programs on conflict resolution, communication, and collaborative problem-solving
- Attend regular meetings with the University Ombudsperson for case discussion and reflective practice
- Engage in professional development related to higher education and ombuds practice
- Perform other duties as assigned
Requirements:
- PhD, JD, or equivalent advanced degree in Conflict Resolution, Organizational Development, or a related field
- Advanced certificate in mediation recommended
- Three years of relevant experience
- Knowledge of higher education and research environments strongly preferred
- Certification in mediation and/or completed Ombuds Foundations Training given by the International Ombudsman Association; training may be completed upon hiring in some cases
- Outstanding oral and written communication skills
- High degree of integrity, discretion, and professionalism
- Strong organizational skills
- Commitment to fairness, respect, and a safe, inclusive, non-discriminatory environment
- Ability to manage difficult conversations with skill, integrity, empathy, and respect
- Demonstrated skills and experience in facilitation, mediation, and/or conflict resolution
- Mature judgment and sensitivity to the academic and research environment
- Successful candidate subject to a pre-employment background check
- Faculty, staff, and students required to receive the seasonal flu vaccine, subject to stated exceptions
Benefits:
- Remote work arrangement
- Flexible Monday–Friday schedule, 8:30am–5:00pm
- Travel to JHU campuses as required
- Total rewards package supporting health, life, career, and retirement
- Professional development activities
- Seasonal flu vaccine
- Possible vaccination requirements provided at no cost through Occupational Health
- Equal opportunity employment
- Workplace accommodations and accessibility support
- Pre-employment background check process that considers justice-involved backgrounds individually
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