Associate Program Manager – Provider Experience
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Job Description
Associate Program Manager managing provider communications and supporting documentation needs within Provider Experience at CareCentrix. Building foundational project management skills and collaborating with experienced teammates.
Responsibilities:
- Communicate clearly and professionally with team members at all levels, offering thoughtful, constructive feedback when needed.
- Support Provider Experience initiatives by tracking project deliverables and helping ensure work is completed on schedule.
- Represent the Provider and Service Operations team on companywide and cross‑functional projects as assigned.
- Maintain accurate, organized documentation to support transparency and accountability across projects.
- Assist the Planning and Support team by reviewing project plans, completing assigned tasks, monitoring key metrics, and helping resolve day‑to‑day issues.
- Help develop presentations and materials for leadership and project teams.
- Participate in implementation activities and share updates on project progress.
- Support the creation and maintenance of project plans to help drive successful outcomes.
- Collaborate closely with your team and with cross‑functional partners to keep work moving smoothly.
- Help create and distribute external provider communications following established policies.
- Serve as a positive ambassador for new processes and procedures adopted within the Planning and Support team.
- Contribute to special projects and take on additional duties as needed.
Requirements:
- Bachelor’s degree preferred in management, communications, healthcare, business, or a related field (2 years of relevant experience in lieu of a degree)
- Strong verbal and written communication abilities
- Excellent organization skills and attention to detail
- Ability to manage multiple priorities, respond quickly, and think critically
- Proficiency in Microsoft Office (Word, Excel, PowerPoint); SharePoint experience a plus
- A proactive, problem‑solving mindset with the ability to work both independently and collaboratively
Benefits:
- Medical
- Dental
- Vision
- 401(k) with company match
- HSA employer contributions
- Dependent Care FSA employer contribution
- Paid Time Off
- Personal/Sick Time
- Paid Parental Leave
- corporate bonus incentive
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