Project & Program Management V
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Job Description
Technical Program Manager driving AI initiatives for hyperscaler client. Overseeing complex, cross-functional programs to deliver measurable operational efficiency in a transformative role.
Responsibilities:
- Own strategic AI initiative delivery — Drive transformational AI programs from ideation through deployment, including milestone planning, dependency management, risk identification, and stakeholder alignment.
- Translate vision into execution — Convert strategic AI goals into structured program plans with clear timelines, owners, success criteria, and go/no-go gates.
- Drive accountability across cross-functional teams — Coordinate engineering, operations, and vendor partners; ensure deliverables ship on time and blockers are escalated quickly.
- Advocate for end-user readiness — Ensure AI solutions account for adoption, usability, and operational readiness for field technicians, engineers, and operations teams.
- Embed AI governance into delivery — Ensure all AI-driven workflows comply with AI guardrails, including validation frameworks, human-in-the-loop checkpoints, and rollback protocols.
- Measure and communicate impact — Define KPIs (FTE avoidance, cycle time reduction, error rate improvement) and report outcomes to leadership with clarity.
- Manage cross-initiative dependencies — Identify and actively manage shared resource constraints, inter-program dependencies, and external blockers that impact delivery timelines across a portfolio of concurrent initiatives.
Requirements:
- 8+ years in technical program management or technical leadership roles driving complex, multi-team initiatives.
- Program management rigor — Demonstrated ability to manage complex, multi-workstream programs: tracking deliverables across teams, holding stakeholders accountable, and driving decisions when ambiguity is high.
- Tool / platform delivery track record — You've driven delivery of internal tools, platforms, or automation systems that other teams adopted. You understand what drives adoption — usability, operational readiness, and stakeholder buy-in.
- AI/ML awareness — Working knowledge of how AI/ML solutions are integrated into operational workflows.
- Automation fluency — You understand automation design patterns and, critically, the safety considerations: where to place human-in-the-loop gates, how to validate outputs before they reach production, and when full autonomy is appropriate vs. risky.
- Engineering partnership & technical acumen — You've worked embedded with engineering teams and can hold your own in technical discussions around APIs, data pipelines, system integrations, and deployment architectures.
- Exceptional communication — Ability to synthesize complex technical programs into crisp leadership updates and drive alignment across senior stakeholders.
Benefits:
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC Nationwide
- Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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