Associate Support Analyst
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Job Description
Associate Support Analyst assisting customers remotely in troubleshooting technical issues while collaborating with experienced team members. Ideal for those beginning their IT career.
Responsibilities:
- Ayudar a los clientes a solucionar problemas técnicos
- Proporcionar orientación y documentar casos
- Colaborar con miembros experimentados del equipo para brindar experiencias de soporte excepcionales
Requirements:
- Conocimiento básico de TI, solución de problemas de software o configuraciones de sistemas
- Mentalidad orientada al cliente
- Deseo de aprender y crecer en un entorno técnico
- Título en TI, Ciencias de la Computación o campo relacionado es un plus
- Experiencia en servicio al cliente o soporte técnico es deseable
- Familiaridad con sistemas de tickets, aplicaciones en la nube o sistemas operativos es un plus
Benefits:
- Apoyo en el desarrollo profesional
- Oportunidades de aprendizaje
- Trabajo en equipo con personal experimentado
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