Attendee Experience Manager – 1:1 Meetings Program
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Job Description
Attendee Experience Manager overseeing end-to-end journey of 1:1 Meetings program at CRA. Collaborating with teams to ensure flawless execution and high attendee satisfaction.
Responsibilities:
- Own the end-to-end attendee journey for the 1:1 Meetings program, including recruitment support, onboarding, scheduling, and post-event follow-up
- Develop and refine standard operating procedures (SOPs) for the program to ensure scalability across the CRA event portfolio
- Collaborate with internal Sales and Marketing teams to ensure meeting targets are met and attendee personas align with sponsor needs
- Manage the "tech stack" for the program, including registration platforms, mobile event apps, and specialized 1:1 matchmaking software (e.g., Grip)
- Ensure data integrity across all platforms to facilitate accurate meeting schedules and reporting
- Create and manage communication flows (emails, push notifications, calendar invites) to maximize meeting "show rates"
- Lead the onsite delivery of the 1:1 program, serving as the "face" of the experience for VIP attendees and sponsors
- Manage onsite help desks, meeting zones, and check-in logistics
- Track and report on program KPIs, including participation rates, meeting completion rates, and satisfaction scores (NPS)
Requirements:
- 3–5 years in event operations, customer success, or attendee management
- Experience with "Hosted Buyer" or "1:1 Matchmaking" programs is a significant plus
- Proficiency with CRM systems (Salesforce/HubSpot) and event management software (Cvent, Swapcard, Grip, etc.)
- Exceptional verbal and written communication skills with the ability to interact professionally with C-suite executives
- A "can-do" attitude with the ability to stay calm and resourceful in fast-paced, live-event environments
- Willingness to travel to event locations across the U.S. up to 30% annually
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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