Audit Specialist
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Job Description
Audit Specialist coordinating departmental audits at Blue Cross NC. Identifying errors, formulating recommendations, and supporting quality assurance initiatives.
Responsibilities:
- Serves as audit coordinator/representative for broader department audits, determining information needed and coordinating the information gathering process for the department
- Using information from audits, identifies errors, determines root cause of issues, and formulates tactical recommendations for quality and process improvements
- Performs quality audits/reviews of departmental operations functions to determine effectiveness of the customer experience based on established policies, procedures and company guidelines
- Provides effective feedback and coaching directly to operations staff and leadership to improve performance levels and ensure understanding of departmental processes and procedures
- Supports the implementation of necessary remediation strategies as needed
- Coordinates and performs complex departmental and regulatory audits (government‑required audits), including self‑testing and risk/control assessments
- Develop and deliver in‑depth training and “deep dive” learning sessions for frontline staff and leaders
Requirements:
- High school diploma or GED
- 3+ years of experience in related field
- Experience supporting sales or customer‑facing teams through quality assurance, audit, or enablement initiatives
- Familiarity with healthcare operations, regulations, or compliance environments
- Strong coaching and facilitation skills with the ability to translate audit insights into practical performance improvements
Benefits:
- Medical, dental, and vision coverage along with numerous health and wellness programs
- Parental leave and support plus adoption and surrogacy assistance
- Career development programs and tuition reimbursement for continued education
- 401k match including an annual company contribution
- Work-life balance, flexibility, and the autonomy to do great work
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