Automation Specialist
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Job Description
Automation Specialist improving operational efficiency through process improvements and automation solutions at BlueCross BlueShield of South Carolina. Collaborating with department stakeholders and supporting continuous improvement initiatives.
Responsibilities:
- The Automation Specialist is responsible for identifying, developing, and implementing process improvements and automation solutions that enhance operational efficiency within the Audit Reimbursement Department.
- Evaluates existing policies, procedures, and workflows to recommend improvements ranging from process optimization to complete procedural redesigns when necessary.
- Collaborates with department stakeholders to streamline operations, reduce manual effort, improve accuracy, and support continuous improvement initiatives.
- Compiles data for analysis and prepares reports and presentations for management using applicable programming languages and/or software products.
- Reviews system enhancements/upgrades to determine applicability of customer file modification requirements.
- Facilitates timely and accurate updates to reference files based on customer requests.
- Coordinates testing and debugging of new or modified software.
- Creates test matrices and supporting documentation.
- Develops and executes formal test plans to ensure delivery of quality software applications.
- Monitors software implementations for exceptions and to verify that changes to the systems' operational process had the desired effect.
- Identifies and documents systems problems and assists in their resolution.
- Researches system problems and identifies potential solutions.
- Investigates and diagnoses system problems, formulates solutions, initiates change sheets, defines business requirements, and tests corrections.
- Researches any questionable standard system or local component problematic situations to assure compliance and accuracy.
- Defines business requirements, tests, and leads small to moderate projects.
- Assists management in performing business reviews by analyzing internal/external projects and changes.
- Ensures changes do not have a negative impact on productivity and procedures.
- Makes recommendations to improve productivity, cost effectiveness and timeliness.
- Communicates with management and departmental personnel to document workflow procedures.
- Assists in preparing verbal and written communication about business changes with management or other staff members.
Requirements:
- Bachelor’s degree OR Four (4) years of job-related business experience OR Associate’s degree AND two (2) years of job-related work experience.
- Two (2) years of job-related business systems analysis, research and/or customer support experience
- Working knowledge of business support and systems concepts.
- Ability to communicate effectively with technical and non-technical audiences, including the ability to express basic technical and business concepts to management, peers and the business units.
- Good teamwork and interpersonal skills.
- Good analytical and conceptual skills.
- Fundamental understanding of user acceptance test plans and test matrices, project plans, and scope and design documents.
- Working knowledge and understanding of how projects and implementations affect an organization and can effectively link it to business processes.
- Working knowledge of mainframe electronic data processing system change methodology.
- Knowledge of Microsoft Office applications.
Benefits:
- Subsidized health plans
- Dental and vision coverage
- 401(k) retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies, theaters, zoos, theme parks and more
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