AWS Cloud Engineer
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Job Description
AWS Cloud Engineer supporting clients by enhancing customer experience through AWS solutions development. Collaborating on incident resolution and service improvement within a global team.
Responsibilities:
- Follow and modify, if necessary, our incident and problem management policies, processes and procedures utilizing ITIL process framework to reduce adverse impacts of incidents and to prevent recurrence of incidents
- Develop, conduct and perform detailed analysis to identify trends and root cause using our internal ticketing system
- Perform call reviews and develop plans to further development
- Negotiate and prioritize work incidents [urgency vs. impact]
- Drive and manage interactions with key primary vendors
Requirements:
- Minimum 1 year experience with AWS serverless concepts and services
- Minimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, Python, and more specifically, the NodeJS framework
- Ability to troubleshoot malfunctioning systems, collaborate with customers and with teammates to solve problems without much guidance
- Clear communication and a sense of urgency is important
- Curiosity is important in helping these engineers to determine the best way to build enhancements into client systems
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