Behavioral Health Case Manager
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Job Description
Behavioral health case manager coordinating care, benefits, and social services for Vynca patients with complex needs. Remote role supporting wellness, recovery, and access to care.
Responsibilities:
- Serve as the client’s primary point of contact under the direction of the ECM Clinical Manager
- Coordinate with doctors, specialists, pharmacists, social services providers, caregivers, family support persons, and other Care Team members
- Manage client cases and coordinate health care benefits
- Provide education and facilitate timely, cost-effective access to care
- Promote wellness, recovery, independence, resilience, and member empowerment
- Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community services
- Oversee development of client care plans and goal setting
- Offer office-based, telehealth, or field-based services where members reside, seek care, or can access services most easily
- Connect clients to social services and supports
- Advocate for clients with health care professionals
- Use evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
- Conduct outreach and engagement activities and log activity in the CRM system
- Evaluate client progress and update SMART goals
- Provide mental health promotion
- Arrange transportation such as ACCESS
- Complete documentation and outcome measures within care-plan timeframes
- Maintain current patient health records in the EMR and other business systems
- Complete monthly reporting for program compliance
- Attend assigned training
Requirements:
- Applicants must be located in Arizona, California, Colorado, Illinois, Nevada, Oregon, Texas, Utah, or Washington
- Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, with the possibility of evenings and weekends
- Active, unrestricted LCSW, LMFT, or LPCC license in California required
- 1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
- Working knowledge of government and community resources related to social determinants of health
- Excellent oral and written communication skills
- Positive interpersonal skills required
- General computer skills
- Working knowledge of Google Workspace, MS Office, and the internet
- Bilingual English/Spanish highly preferred
- Background check, potentially including a drug test or other health screenings, required prior to employment
- Employees in patient, client, or customer-facing roles must be vaccinated against influenza
- Identity and work eligibility verification using E-Verify upon hire
- Must be legally authorized to work in the United States
Benefits:
- Offers bonus
- Medical insurance
- Dental insurance
- Vision insurance
- Income protection benefits
- Flexible PTO
- Company holidays
- 401k
- Wellness benefits
- Mileage reimbursement for field roles according to IRS guidelines
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