Case Manager
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Job Description
Lead care manager coordinating healthcare, behavioral health, and social services for Vynca clients. Managing care plans, outreach, records, and community-resource access remotely.
Responsibilities:
- Serve as the client’s primary point of contact
- Coordinate with doctors, specialists, pharmacists, social service providers, caregivers, family support persons, and other care team members
- Manage client cases and coordinate health care benefits
- Provide education and facilitate timely, cost-effective access to care
- Promote wellness, recovery, independence, resilience, and member empowerment
- Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community services
- Oversee client care plans and goal setting
- Offer office-based, telehealth, or field-based services where members reside, seek care, or can access services most easily
- Connect clients with social services and supports
- Advocate for clients with health care professionals
- Use evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
- Conduct outreach and engagement and log activity in the CRM system
- Evaluate client progress and update SMART goals
- Provide mental health promotion
- Arrange transportation
- Complete documentation and outcome measures within care-plan timeframes
- Maintain patient health records in EMR and other business systems
- Complete monthly reporting for program compliance
- Attend training and perform other assigned duties
Requirements:
- 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations
- Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time with flexibility for potential evenings and weekends
- Working knowledge of government and community resources related to social determinants of health
- Clean driving record, valid driver's license, and reliable transportation
- Excellent oral and written communication skills
- Positive interpersonal skills required
- General computer skills and working knowledge of Google Workspace, MS Office and the internet
- Applicants must be located in Arizona, Colorado, California, Illinois, Nevada, Oregon, Texas, Utah, or Washington
- Legal authorization to work in the United States
- Bilingual English/Spanish highly preferred
- Influenza vaccination required for patient-, client-, or customer-facing roles
- Identity and work eligibility verification using E-Verify upon hire
- Background check, potentially including drug test or other health screenings, required prior to employment
Benefits:
- Bonus
- Medical insurance
- Dental insurance
- Vision insurance
- Income protection benefits
- Flexible PTO
- Company holidays
- 401k
- Wellness benefits
- Mileage reimbursement for field roles according to IRS guidelines
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