LVN Case Manager
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Job Description
LVN Case Manager coordinating medical, behavioral, and social services for vulnerable clients. Supporting Vynca’s mission to provide more quality days at home.
Responsibilities:
- Serve as the client’s primary point of contact under the direction of the ECM Clinical Manager
- Coordinate with doctors, specialists, pharmacists, social services providers, caregivers, family support persons, and other Care Team members
- Manage client cases and coordinate health care benefits
- Provide education and facilitate timely, cost-effective access to care
- Promote wellness, recovery, independence, resilience, and member empowerment
- Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
- Oversee development of client care plans and goal setting
- Offer office-based, telehealth, or field-based services where members reside, seek care, or can most easily access services
- Connect clients with needed social services and supports
- Advocate for clients with health care professionals
- Apply evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
- Conduct outreach and engagement activities and log activity in the CRM system
- Evaluate client progress and update SMART goals
- Provide mental health promotion
- Arrange transportation, such as ACCESS
- Complete documentation and outcome measures within care-plan timeframes
- Maintain current patient health records in the EMR and other business systems
- Complete monthly reporting for program compliance
- Attend assigned training
Requirements:
- Active, unrestricted Licensed Vocational Nurse (LVN) license in California required
- Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, with the possibility of evenings and weekends
- 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
- Working knowledge of government and community resources related to social determinants of health
- Excellent oral and written communication skills
- Positive interpersonal skills required
- General computer skills
- Working knowledge of Google Workspace, MS Office, and the internet
- Bilingual English/Spanish highly preferred
- Must be legally authorized to work in the United States
- Must complete required background screening
- Patient-facing employees must be vaccinated against influenza, subject to accommodation consideration
Benefits:
- Medical, dental, and vision insurance
- Income protection benefits
- Flexible PTO
- Company holidays
- 401k
- Wellness benefits
- Mileage reimbursement for field roles according to IRS guidelines
- Potential bonus
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