Case Manager
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Job Description
Vynca Lead Care Manager coordinating medical, behavioral, and social services for clients with complex needs. Remote case management across approved U.S. states.
Responsibilities:
- Serve as the client’s primary point of contact under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager
- Work with doctors, specialists, pharmacists, social services providers, caregivers, family support persons, and other Care Team members to coordinate client care
- Manage client cases and coordinate health care benefits
- Provide education and facilitate timely, cost-effective access to care
- Promote wellness, recovery, independence, resilience, and member empowerment
- Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
- Oversee development of client care plans and goals
- Offer office-based, telehealth, or field-based services where members reside, seek care, or can access services most easily
- Connect clients to social services and supports
- Advocate for clients with health care professionals
- Use evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
- Conduct outreach and engagement and log activity in the CRM system
- Evaluate client progress and update SMART goals
- Provide mental health promotion
- Arrange transportation, such as ACCESS
- Complete documentation and outcome measures within care-plan timeframes
- Maintain current patient health records in the EMR and other business systems
- Complete monthly reporting for program compliance
- Attend assigned training and perform other duties as assigned
Requirements:
- Willing and able to work Monday through Friday 8:30am–5:00pm Pacific Time, with flexibility for potential evenings and weekends
- 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations
- Working knowledge of government and community resources related to social determinants of health
- Excellent oral and written communication skills
- Positive interpersonal skills required
- General computer skills
- Working knowledge of Google Workspace, MS Office and the internet
- Bilingual (English/Spanish) preferred
- Must be legally authorized to work in the United States
- Must complete background screening prior to employment
- Employees in patient, client, or customer-facing roles must be vaccinated against influenza, subject to accommodation review
- Must complete identity and work eligibility verification using E-Verify upon hire
- Must reside in Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington
Benefits:
- Bonus
- Medical insurance
- Dental insurance
- Vision insurance
- Income protection benefits
- Flexible PTO
- Company holidays
- 401(k)
- Wellness benefits
- Mileage reimbursement for field roles, per IRS guidelines
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