Benefits Analyst
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Job Description
Benefits Analyst supporting clients' inquiries and implementing benefit solutions for a diverse, global clientele. Collaborating across teams while ensuring compliance with in-country regulations and enhancing client experience.
Responsibilities:
- Support and resolve client inquiries and actively work with clients to ensure their needs are being met in a timely manner
- Participates in identifying, implementing and supporting process improvement opportunities
- Responsible for supporting and maintaining benefit processes and related documentation
- Manage assigned client base ensure key metrics and SLAs are adhered to while offering a consultative, knowledgeable service
- Maintain timely and effective KPI and business reporting using meaningful output that provides an analytical view to stakeholders
- Assist and support benefits projects using effective analytical skills to improve benefits offerings in line with business goals & financial objectives
- Analyse and evaluate clients' needs based on history to determine where opportunities may exist to offer the best benefit options for their situation
- Collaborate with Benefits consultants, HR teams and external partners to streamline our approach to the management of benefits
- Maintain working knowledge of in country regulations to keep up to date on compliance and legislative changes related to benefits
- Maintain and update processes and related documentation
- Communicate complex information to educate clients’ employees on their benefit options and exclusions
- Assist with routine and periodic process audits
- Participate in client meetings to understand requirements; communications and working with vendors as needed
Requirements:
- 2-5 years of experience in benefits administration
- Sound knowledge benefits processing
- Flexibility to support either APAC or EMEA shifts
- Exceptional communication skills can communicate complex concepts clearly and concisely to diverse audiences
- Ability to work collaboratively with colleagues, leadership and others to create a result driven, team-oriented environment
- Multi-language skills a plus
- Good Microsoft Office skills
- Bachelor's Degree relative to support or other relevant qualifications desirable but not essential
- Ability to manage multiple priorities, adhere to deadlines and prioritize key activities and deliverables.
Benefits:
- Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
- Bonding Leave: Enjoy paid leave to bond with your new family member.
- 2 Charitable Days: Contribute to causes you believe in.
- Reward & Recognition Program: Be rewarded for your success and championing our values.
- Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
- Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
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