Bi-lingual Pharmacy Tech Support Call Center Representative
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Job Description
Providing payment assistance solutions as a Pharmacy Tech Support Call Center Representative. Responsible for card activation and program eligibility inquiries, working fully remote from anywhere in the US.
Responsibilities:
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provides first level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
- Ability to work 40 hours per week under moderate supervision
Requirements:
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish)
Benefits:
- Health insurance
- Remote work options
- Flexible work hours
- Professional development opportunities
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