Bilingual Behavioral Health Admissions Coordinator
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Job Description
Bilingual Behavioral Health Admissions Coordinator handling client admissions via phone and email. Guiding prospective clients through the admissions process with empathy and professionalism.
Responsibilities:
- Respond to all new inquiries same-day via phone and email
- Conduct consultative intake calls to assess needs, gather information, and determine program fit
- Manage a personal admissions pipeline from first contact through enrollment; report pipeline status weekly
- Meet and exceed individual enrollment targets
- Complete outbound follow-up on warm leads, pending applications, and stalled prospects
- Schedule enrollment appointments with at least 48 hours notice; keep team updated on changes
- Ensure all enrollment documentation is complete and filed by end of business on enrollment date
- Maintain same-day CRM documentation on all contacts and activity
- Build and maintain referral source relationships over time; document all contact same-day
Requirements:
- 2+ years in behavioral health admissions, healthcare sales, recruiting, or a high-volume client-facing role
- Track record of meeting or exceeding conversion or enrollment targets
- Familiarity with the behavioral health or treatment industry preferred
- CRM proficiency required
- Consultative communicator — you listen first, then guide
- Empathetic and steady in emotionally charged conversations
- Highly responsive, self-directed, and accountable in a remote environment
- Bachelor's degree encouraged; minimum 24 college credit hours required.
Benefits:
- Competitive base + performance incentives
- Fully Remote
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