Bilingual Inbound/Outbound Queue Associate
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Job Description
Inbound/Outbound Queue Associate managing Aetna LTC service authorizations with a focus on customer service in healthcare. Collaborating with providers and Case Managers in Miami.
Responsibilities:
- responsible for reviewing requests and entering service authorizations within 24 hours into associated applications
- responsible for successfully sending service authorizations to providers and notifications to Case Managers.
Requirements:
- Must be fluent in English and Spanish
- Must reside in Miami FL
- 2+ Years of Strong customer service skills
- 2+ years’ demonstrated proficiency with personal computers, keyboard and multi-system navigation, and MS Office Suite application (Teams, Outlook, Word, Excel, etc.)
- Strong and effective communication, telephonic and organization skills
Benefits:
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources
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