Bilingual Patient Services Specialist – 12-Month Contract
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Bilingual Patient Services Specialist supporting patients and healthcare providers in reimbursement activities. Fully remote role focused on enhancing patient experiences and administrative tasks in healthcare.
Responsibilities:
- Serve as a bilingual point of contact for patients, insurers, and physician offices regarding reimbursement and patient support documentation
- Collect, review, and submit completed reimbursement forms to private and/or provincial drug plans
- Follow up with insurers and agencies to obtain coverage decisions and provide timely status updates
- Enter and maintain accurate case notes, documentation, and outcomes in patient databases
- Escalate complex cases or issues outside program scope in accordance with established processes
- Provide reimbursement status updates and program information to healthcare professionals
- Support patient follow‑ups on behalf of physician offices to promote continuity of therapy
- Answer inbound calls, make outbound calls, and manage email and fax correspondence
- Accurately document and report Adverse Events in accordance with program and regulatory requirements
- Meet defined service levels, quality standards, and key performance indicators
- Participate in continuous improvement activities related to processes, quality, and training
Requirements:
- High school diploma or equivalent, or an equivalent combination of education and experience
- 3+ years of related experience in an administrative, healthcare support, patient services, call centre, or customer service role
- Fluency in English and French (verbal and written)
- Experience interacting directly with customers, patients, or clients
- Strong data entry, documentation, and administrative skills
- Ability to follow defined procedures, manage multiple priorities, and meet deadlines
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Similar Jobs
Appliance Delivery Driver, Bilingual
Appliance Delivery Driver ensuring timely and professional delivery of home appliances in Montreal. Responsible for operating delivery truck, conducting installations, and providing excellent customer service.
Bilingual Inbound/Outbound Queue Associate
Inbound/Outbound Queue Associate managing Aetna LTC service authorizations with a focus on customer service in healthcare. Collaborating with providers and Case Managers in Miami.
Bilingual Medical Assistant
Bilingual Medical Assistant assisting with front desk operations and patient scheduling in a medical practice. Providing insurance verification, billing support, and maintaining HIPAA compliance.
Case Manager, Bilingual
Case Manager facilitating high-quality patient care remotely while collaborating with an international team. Ensuring communication and coordination between patients and caregivers effectively.
Case Manager, Bilingual – Wellbeing Assessment
Bilingual Case Manager conducting mental health assessments via virtual interviews at TELUS Health. Collaborating with psychologists to provide tailored recommendations for health strategies.
Bilingual Case Manager – Wellbeing Assessment Screener
Wellbeing Assessment Screener conducting in-depth mental health interviews to improve client wellbeing for TELUS Health. Collaborating with psychologists and integrating data for personalized recommendations.
Bilingual Receptionist
Remote Receptionist managing multi-line phone systems and administrative support. Working for The United Firm | La Liga Defensora in a fast-paced legal environment.
Bilingual Senior BD – EU Market
Senior Sales Manager focused on cross-border e-commerce logistics for UniUni, driving growth in the European market through key customer relationships and innovative solutions.
Bilingual Assistant – LATAM, Caribbean
Bilingual Assistant managing legal claims and medical documentation for a US-based client remotely. Supporting a fast-growing company in LATAM or the Caribbean with a focus on precise data handling.
Bilingual Intake Specialist
Bilingual Intake Specialist supporting home healthcare services enrollment. Educating members and families on home care requirements and coordinating communication between healthcare providers.
Bilingual, Spanish Telehealth Certified Diabetes Educator
Certified Diabetes Care and Education Specialist responsible for diabetes education and support. Work with diverse patients remotely to improve health outcomes via phone and webinars.
Bilingual Reimbursement Specialist
Bilingual Reimbursement Specialist facilitating patient access to prescription drug coverage in Canada. Managing relationships with patients, healthcare providers, and insurance companies.
Nurse Practitioner, Physician Assistant – Virtual Health Assessment, Bilingual
Nurse Practitioner or Physician Assistant for Virtual Health Assessment at Oscar Health. Part-time role requiring evaluation and management of health insurance members remotely.
1099 Nurse Practitioner or Physician Assistant – Virtual Urgent Care, Bilingual – Spanish
Bilingual Nurse Practitioner or Physician Assistant providing virtual healthcare for Oscar Medical Group. Delivering patient care through telemedicine and collaborating with a team of providers.
Nurse Case Manager, Bilingual
Nurse Case Manager providing support to patients and caregivers on healthcare services. Serving as a liaison for medication access and ensuring patient services coordination with healthcare providers.
Bilingual, Spanish Telehealth CDCES
CDCES providing remote diabetes education and support at Cecelia Health. Focus on improving health outcomes through virtual patient connections and support.
Patient Engagement Specialist, Bilingual
Engage new patients for HarmonyCares' in-home healthcare services through outreach and support. Coordinate appointments and ensure quality care transitions for patients in need.
Bilingual Medical Biller, California-Based Healthcare Experience
Bilingual Medical Biller for a fast-growing multi-specialty medical practice seeking adaptable candidates with California HMO knowledge. This remote position involves various administrative tasks in a healthcare environment.
Vietnamese Bilingual CMA
Bilingual (Vietnamese) Legal Assistant assisting with organizing case files and client communications. Facilitating tasks in the prelitigation phase of personal injury cases.
Outreach Specialist I, Bilingual Spanish
Outreach Specialist I/Bilingual Spanish at HarmonyCares making outbound calls to schedule patient appointments. Delivering care coordination and facilitating health risk assessments in patient homes.