Care Coordinator, LPN/RN, Bilingual (Spanish/English)
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Job Description
Care Coordinator providing care coordination for Medicaid and Medicare Advantage members while working remotely. Engage with members to improve their health needs and coordinate care effectively.
Responsibilities:
- Conduct outreach to motivate, facilitate, and educate members about the benefits of programs.
- Conduct assessments of the member’s status and develop a care plan with the member to address their goals.
- Assessments are conducted by telephone and/or text.
- Evaluate individual member care needs and communicate medical information to health care professionals.
- Manage a caseload of members to ensure expedient contact is made with each member.
- Facilitate coordination of care with providers and schedule appointments as needed.
- Motivate members to be active and engaged participants in their health and overall well-being.
- Identify and help address needs related to Social Determinants of Health.
- Coordinate and complete correspondence according to established workflows.
- Thoroughly and accurately document actions taken in a care management platform.
- Make a high volume of outreaches to members, families, providers, or other recipients as needed to successfully perform the role.
Requirements:
- Active and unrestricted Licensed Practical Nurse (LPN) or Registered Nurse (RN) license
- Must be fluent in Spanish and English
- 2+ years experience as a care coordinator, case manager, community health worker, pharmacy technician, or social worker
- Must be located in Tennessee
- Dedicated home office for remote work
- 1+ years of remote work experience
- Experience working with Medicaid and/or Dual Eligible patients
- Strong interpersonal, communication (both verbal and written), and problem-solving skills
- Experience working with customers over the phone and by text message.
- Experience with Apple computers (i.e., MacBook)
- Experience documenting case notes in a care management or electronic health record platform
- Experience with motivational interviewing
Benefits:
- Competitive compensation packages
- 401(k) with employer matching
- Medical, dental, and vision insurance, including a 100% employer-paid option
- Paid time off, paid sick time off, and paid holidays
- Remote work
- Comprehensive training and development
- 100% employer-paid short-term disability, long-term disability, and basic life insurance
- Health Savings Plan with employer contributions
- Employee assistance program (EAP)
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